On 4/3/99 8:35 AM Riley Williams ([EMAIL PROTECTED]) wrote:
>Throughout the 80's and 90's, I have written various software that I
>have released as shareware or hamware as appropriate, and many copies
>were supplied through the Fidonet BBS that I ran at the time, all with
>my contact details therein for anybody needing support.
>
>During the 17 years that I have been doing this, I averaged around one
>support request a MONTH, which never bothered me enough for me to
>worry about it. I attributed this to the fact that I was VERY careful
>to ensure that the standard newbie approach to installing software
>(put it into the drive, look for a program thereon, and run it)
>actually worked - usually, the root directory consisted of three
>entries; two files named README.1ST and INSTALL.BAT and a directory
>called DATA on which the HIDDEN attribute was set.
>
> > I maintain there is a per-unit cost!
>
>If there is, then your software is not very good...
>
The problem NEVER was installation, I was writing for the Mac...drag it
onto your hard disk and run it, everything else the program took care of
itself. The support tended to be either musicians that had never used a
computer and were looking for midi setup help or people that were really
pushing the edges of the
Perhaps if you only get one request a month, very few people were
interested in your software!
Steve K4HG
