On Tue, Dec 09, 2003 at 11:07:37PM +0200, Dan Fruehauf wrote: > Recently (actually today) i acquired a broadband cable connection through the > new (and pretty tempting) deal of AZTV and 012.net. i'm not going to promote > their sales, but in short, you pay them, and they give you broadband internet > access, in a low price. > In order to make sure i could connect through linux, i called 012 support > line, and asked about their method of connection. I was told that the > authentication is done via DHCP, using the cable modem. forgetting to ask for > the name of the person that helped me with that, i got cables installed today > and after the basic installation the technition showed me how to connect > using WindowsXP (yuck.). > The connection was done via some kind of a dialer that uses L2TP. > Unconcerned i dialed 012 again, asking them how can i connect with the method > promised to me - dhcp. what i mainly got was some lame excuses, and that i > should connect with a dialer and that connecting via DHCP is deprecated (one > of their excuses was that it is unstable and insecure). Not getting into > details, it is probably possible to connect via linux to 012, but why should > we? - when other isps give you your DHCP without arguing... > While writing this email, i didnt disconnect from 012, but i'm willing to, > mainly because one of the comments i got from their support, translating to > english it was something in the form of : "hey, if you disable DHCP access > and move everybody to dialers and such, people not using windows will be > unable to connect through you, it might be even 10% of your users" > "we dont care, they are probably very few..." > About promising me DHCP... just because i didnt write the name of the helpdesk > dude that told me it's DHCP, i half way lost my 012 DHCP access, and besides, > which linux user would like to stay in an ISP that doesnt give a damn **** > about him or his convienience? ;/ > > My point is, that as members of this list, and linux users as well, beware of > the evil 012, and the way they treat linux users. Tomorrow i'll probably > disconnect from 012 and move to another ISP, Netvision Probably. (in short - > because they told me they can fix me a static ip and i wouldnt have to add > any $$). > > Take care. > -- > Dan Fruehauf. >
>From some bad experience with them I can tell you that the customer service of 012 is one of the worst I have seen (they disconnected an extra dial in account I kept id addition to Adsl without asking, took a week and a half to agree to reconnect, tried to charged for that time and then tried to charge for an extra account they apparently thorough in and didn't tell me). Even one of their supervisors agreed that their customer support is terrible. Anyway, if you can tell what modem it is, maybe it is possible to connect it with Linux anyway (although I would suggest moving to another company if you can). > > ================================================================= > To unsubscribe, send mail to [EMAIL PROTECTED] with > the word "unsubscribe" in the message body, e.g., run the command > echo unsubscribe | mail [EMAIL PROTECTED] > ================================================================= To unsubscribe, send mail to [EMAIL PROTECTED] with the word "unsubscribe" in the message body, e.g., run the command echo unsubscribe | mail [EMAIL PROTECTED]
