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On Tue, 9 Dec 2003 23:07:37 +0200, Dan Fruehauf <[EMAIL PROTECTED]> wrote:
>
> Recently (actually today) i acquired a broadband cable connection through the
> new (and pretty tempting) deal of AZTV and 012.net. i'm not going to promote
> their sales, but in short, you pay them, and they give you broadband internet
> access, in a low price.

I did the transition from Bezeq ADSL to AZTV + Barak last week for the
same financial reason.

> In order to make sure i could connect through linux, i called 012 support
> line, and asked about their method of connection. I was told that the
> authentication is done via DHCP, using the cable modem. forgetting to ask for
> the name of the person that helped me with that, i got cables installed today
> and after the basic installation the technition showed me how to connect
> using WindowsXP (yuck.).
> The connection was done via some kind of a dialer that uses L2TP.

I think you have some misunderstanding. The cable modem gets its IP (I
think it is internal for cable network, its in the 172.25.0.0 subnet)
by DHCP. It passes that address to dialing device (computer, router),
also by DHCP. The dialing device connect to the ISP gateway by L2TP (or
PPTP) creating a VPN (see also Geoff and Michael Sternberg mails).

> Unconcerned i dialed 012 again, asking them how can i connect with the method
> promised to me - dhcp. what i mainly got was some lame excuses, and that i
> should connect with a dialer and that connecting via DHCP is deprecated (one
> of their excuses was that it is unstable and insecure). Not getting into
> details, it is probably possible to connect via linux to 012, but why should
> we? - when other isps give you your DHCP without arguing...
> While writing this email, i didnt disconnect from 012, but i'm willing to,
> mainly because one of the comments i got from their support, translating to
> english it was something in the form of : "hey, if you disable DHCP access
> and move everybody to dialers and such, people not using windows will be
> unable to connect through you, it might be even 10% of your users"
> "we dont care, they are probably very few..."
> About promising me DHCP... just because i didnt write the name of the helpdesk
> dude that told me it's DHCP, i half way lost my 012 DHCP access, and besides,
> which linux user would like to stay in an ISP that doesnt give a damn ****
> about him or his convienience? ;/
>
> My point is, that as members of this list, and linux users as well, beware of
> the evil 012, and the way they treat linux users. Tomorrow i'll probably
> disconnect from 012 and move to another ISP, Netvision Probably. (in short -
> because they told me they can fix me a static ip and i wouldnt have to add
> any $$).

My experience is different.

As mentioned above I chose Barak as the ISP. I intended to use a
switch-router (to connect 3/4 computers CONSTANTLY) so when I talked
to the cable guys I assured I get an Ethernet modem (It turned out
that their modem has both Ethernet and USB connections).

I had a router to play with, this one did not have L2TP protocol
dialer, so I called Barak and IMMEDIATELY they switched me to PPTP.
That did not help because when the router dialed with PPTP it needed
a static IP. I went and replaced it with switch-router that had L2TP
(BTW, there are at least 2 switch-routers under 300 NIS that have both
L2TP and PPTP dialers, and can get their IP by DHCP). I called Barak
again and asked to return me to the L2TP protocol, the support guy
convinced me that PPTP is better and helped me configure it (on a
Windoz XP, just to be sure that it works). After that I configured
the router and now everything works fine.

I have some conclusions:
1. Call the support at about 8:00 in the morning, at that hour they
   are not busy and have all the time to be with you.
   NEVER, NEVER call in the evening if you can.
2. Ask/request from the support only what they SURLY knows (how to
   use PPTP from the Windows machine, not how to configure the router
   or a Mac/Linux)
3. Don't abandon your old connection to the Internet until the new one
   works (I had both Cable and phone ADSL for a week).
4. Sometimes (may be most of the time) It is cheaper to work around a
   problem than to solve it in its original framework (in this case -
   an external dialer for Linux instead of an internal software dialer,
   although I KNOW there are L2TP/PPTP dialers for Linux - just google
   for "PPTP linux" and "L2TP linux").
5. As Yehoram Ben-Yaacov said - "Don't waste time on getting mad on ...
   Think what is the best way for you to live with it".

Ehud.


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