When I lived in Japan we had a problem with the phone line, which meant that voice was unintelligible and ASDL was severely borked. It started after a very severe rainstorm.
I called the service number, but of course they could barely hear me. On top of that, my Japanese is quite awful. Nonetheless, I managed to explain that there was a problem with the phone line, although that much was obvious and they knew what line it was due to caller ID. The next day a man with a van showed up. He tested the wires at every junction point and then replaced the external junction box on the side of the building (where the wire from the street attaches to the house). It was not watertight and water had got in and affected the connection. While he was there he replaced the other box which connected the flat downstairs because they were the same vintage. So, not only did they help me despite not being quite able to hear me, or understand me, they figured out there was a problem, and sent someone to fix it. Needless to say I was very impressed. In New Zealand I think your only option is to call them every day and ask if they've fixed it yet. A On Mon, May 11, 2009 06:26, Craig Falconer wrote: > If its an Xtra DSL then call up 0800 253 878 and ask for a 55 30 test. > That's the 3 day test counting the number of disconnects. If you get > this sorted as soon as the weather looks bad then it will hopefully show > something. > > If its a wholesale DSL line... you have to go through your ISP who > really won't want to know. > > > Wesley Parish wrote, On 09/05/09 01:02: > >> Telecom has a problem with my landline. >> >> >> To wit: whenever it rains or the temperature drops precipately, it cuts >> out the connection from me to them. Last Wednesday, for example, when I >> arrived home from town and picked up the receiver, I got no dial tone. >> >> However, when I ring 125 directly, it connects immediately and >> dial-tone is there. >> >> And when I get around to contacting them - during the day, usually when >> it's dry - they cannot reproduce the problem. >> >> A friend in town suggests that it's either the line itself open like a >> sieve, or the local junction box is leaking. >> >> Does anyone have any ideas why Telecom cannot reproduce the problem - >> apart from careful maintenance of their own lines and non-maintenance of >> everybody else's? I'm getting sick of having the weather provide me >> with the switchboard-in-the-sky to /dev/null/. >> >> Wesley Parish >> > > > -- > Craig Falconer > > >
