On Mon, May 11, 2009 at 1:04 PM, Ross Drummond <[email protected]> wrote:
> > On Mon, 11 May 2009 08:40:18 +0900 (KST), Andrew Errington > <[email protected]> wrote: > >> Multiple posts regarding Wesley's phone line faults during wet weather. > > Typically your Telecom cable pair travels down your street and is > terminated at the end of the street. If for example you live half way down > the street your cable pair is tapped at the junction box on the street > outside but not terminated. > > This means that if the fault is downstream of your tap, terminating the > cable pair at your tap will isolate you from the fault. > > Telecom do not usually do this as it means extra work if they need to use > the cable pair downstream in the future. > > They will do this if you keep complaining and a site visit by a technician > establishes that this will cure the fault. > > So complain until it is fixed. I assume you pay for wiring maintenance. So start mumbling about breaches of the Fair Trading Act (taking money and not providing the service) and the Commerce Act (abuse of monopoly position). Mention the next call is to the Commerce Commission and you'll usually get better performance. Having said that it IS an intermittent fault and we all know how difficult they are. They just need to send the lazy sod technician out when its raining so they can isolate the fault. Thats how mine got fixed in the end - it happened to be a rainy day when they got someone actually out. Sod's law also requires that the faults are at a time when you can't be in the garden or at the beach, so you want to do exactly what you can't - cruise the net!
