On Mon, May 11, 2009 11:12, Nick Rout wrote: <snip> > I assume you pay for wiring maintenance. So start mumbling about > breaches of the Fair Trading Act (taking money and not providing the > service) and the Commerce Act (abuse of monopoly position). Mention the > next call is to the Commerce Commission and you'll usually get better > performance.
Not exactly. The wiring maintenance fee is to cover the wiring *inside* your home. Telecom will provide service to the demarcation point at your address (may be the boundary, may be the box on the eaves, may be the entry point into your house). If the fault is 'downstream' of that point, i.e. in the house wiring, you have to pay to fix it (unless you have paid the maintenance fee). If it is 'upstream', i.e. in the street wiring, they should fix it. That notwithstanding I suppose that you should receive service to the demarcation point so Nick's comments probably still apply. A
