On Mon, 2009-05-11 at 11:46 +0900, Andrew Errington wrote: > Not exactly. The wiring maintenance fee is to cover the wiring *inside* > your home. Telecom will provide service to the demarcation point at your > address (may be the boundary, may be the box on the eaves, may be the > entry point into your house). If the fault is 'downstream' of that point, > i.e. in the house wiring, you have to pay to fix it (unless you have paid > the maintenance fee). If it is 'upstream', i.e. in the street wiring, > they should fix it.
Last year about this time I was having significant voice / ADSL line noise issues in wet weather. I got the usual down play and brush off when I first called faults (have you checked all your phones and equipment blah blah) So I waited until the line noise showed up, put the phone on speaker, recorded it on mp3 called back the operator and played it LOUD :) They agreed there was a problem and immediately sent out a technician to check it out. In the end I had two technicians come out. The first time they found an old telecom socket in the house which was faulty. The second visit they changed something up the street pole which cured it 100%. So just keep the pressure on and if you can record some noise or screen shots of the ADSL modem being disconnected etc it can help. A lot of ADSL modems will show the signal to noise ratio and if you time it right and refresh during some static you can get a massive figure for the noise :)
