Hi John,

        My friends have two macs and two iPhones and having the same problem on 
both systems.  I've pretty much ruled out it being a cable issue as iPhoto 
works.  
        Also strange that this was first noticed right after updating to Snow 
Leopard.  Both were running Leopard until recently.  

As they are all ready running the latest iTunes where do I send them to re 
instal iTunes again?  I've never reinstalled iTunes before just updated. 

These tips are greatly appreciated.

Eric Caron 

On Dec 3, 2011, at 11:59 PM, John Gunn wrote:

> Hello:
> 
> I've heard of this kind of issue on a tech podcast and the fix was to 
> re-install iTunes.
> 
> When installing you won't have to worry about loosing data.
> 
> John
> 
> 
> On Dec 3, 2011, at 6:56 PM, Eric Caron wrote:
> 
>> Hello Listers,
>> 
>> If anyone has had this happen I'd appreciate tips on how to get iTunes to 
>> recognize the phone.
>> 
>> The situation is that good friends of mine that often share iPhone tips and 
>> help are now having the following problem
>> 
>> 
>> They updated to Snow Leopard from Leopard.  Now when they plug in their 
>> iPhone 4 to the computer iPhoto recognizes that a phone is there but in 
>> iTunes it does not show up.  I had them restart their computers and restart 
>> their phones but it did not change the problem.
>> 
>> Also we did google and looked on the Apple site but we didn't find a answer. 
>> in most cases the help areas just assumed that when you plug in the phone to 
>> the computer it will show up in devices.  Nothing was mentioned about what 
>> to do if that doesn't happen!
>> 
>> I've bragged about how helpful this list is so I'm pushing the limits  here 
>> to see if I can help them.  I owe them for mush Apple help and would love to 
>> give back.  In fact when my Mac Book showed up new in the box it was these 
>> friends who helped with my first big problem.  that was... Finding the darn 
>> start button.  That thing can be  really hard for a newbie to find!
>> 
>> Eric Caron
>> 
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> <--- Mac Access At Mac Access Dot Net --->
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> To reply to this post, please address your message to 
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> You can find an archive of all messages posted    to the Mac-Access forum at 
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