So I decided to make the big jump. The Dish is disconnected which means I can lose the landline phone. And since I can't get any decent speed from my too-far-away-from-the-CO-DSL, I decided to make the jump to Insight cable.
I signed up online, got the confirmation which said it would run $40 per month with a $10 installation and a $39.99 modem fee. This is apparently an Internet special which expired Sunday (I signed up on Friday). I get the call to set up the install and I'm now told the installation is $39.99, not $10. So I "discussed" this with the caller until I realize she is working for the order-taking company. So I call Insight and explain that I have a confirmation for a $10 installation and am told once again that the installation will be $40 because they "have to roll a truck." When I point out that this is Insight's problem and I have a confirmation for a $10 install, I'm told that they will not honor the agreement. So I ask for a supervisor. After a few minutes, my guy comes back on the line and tells me that if my mysterious credit ranking is above a certain level, they'll honor the $10 install. At this point I realized where this was going and gracefully ended the call. Anyone got any contacts with Insight?
