Hey Rob, I'd call back and talk with someone else, or
WAVE 3 troubleshooter troubleshooter at wave3.com Ward On Oct 1, 2007, at 8:12 PM, RobK wrote: > So I decided to make the big jump. The Dish is disconnected which > means > I can lose the landline phone. And since I can't get any decent speed > from my too-far-away-from-the-CO-DSL, I decided to make the jump to > Insight cable. > > I signed up online, got the confirmation which said it would run > $40 per > month with a $10 installation and a $39.99 modem fee. This is > apparently > an Internet special which expired Sunday (I signed up on Friday). > > I get the call to set up the install and I'm now told the installation > is $39.99, not $10. So I "discussed" this with the caller until I > realize she is working for the order-taking company. So I call Insight > and explain that I have a confirmation for a $10 installation and am > told once again that the installation will be $40 because they > "have to > roll a truck." When I point out that this is Insight's problem and I > have a confirmation for a $10 install, I'm told that they will not > honor > the agreement. > > So I ask for a supervisor. After a few minutes, my guy comes back > on the > line and tells me that if my mysterious credit ranking is above a > certain level, they'll honor the $10 install. At this point I realized > where this was going and gracefully ended the call. > > Anyone got any contacts with Insight? > > > > _______________________________________________ > The next Louisville Computer Society meeting will > be October 23 at MacAuthority, 128 Breckinridge Lane. > Posting address: MacGroup at erdos.math.louisville.edu > Information: http://www.math.louisville.edu/mailman/listinfo/macgroup
