Hi, My installation was a breeze, since apparently my install tech was fully familiar with Macs; took all of 5 minutes, since a coaxial port was already here. Just signed up for broadband, with the standard charges for deposit, install, and cable modem. Oh well. Russ Preston
On Oct 1, 2007, at 8:38 PM, b3studios wrote: > Think Insights bad (they are...)? > I just moved back to Michigan and had to go back with Comcast to get > decent internet speeds. > Now, Comcast is really a pain in the... well you get the idea. > > Once I finally had the guy come out, it took forever to get it set up > because I'm on a Mac. Finally, I had to beg him to let me just do the > set up part and he could phone in the numbers to HQ. > > After that everything was great, for a while. It seems that Comcast > is spotty when you are using a router (3 laptops in the house, so we > are). Have to periodically (every few days or so) turn off the > airport express and the modem for about 30sec and then turn them back > on, or no internet connection. > This is with no changing of hardware or settings. > > Once, about a week after hook up we were getting no internet service > (the modem wasn't connecting). The next door neighbors (who use > insight) had a working signal. I know this because I could connect to > their wireless network. > > I call Comcast and keep getting put on hold by an automated system > that tells me that my call is very important to them, all the while > I'm listening to commercials for... wait for it... Comcast High-Speed > internet. After almost 20 min, a recording comes on and tells me that > there is an outage in the whole area and to call back later, then > HANGS UP ON ME. > > I was extremely angry and called back, finally got someone on the > phone, they said a tech could be out next week to check it out, and > the that problem was obviously something I had done to my set up. > > I changed nothing, and a day later noticed that my modem was > connecting and everything was fine. > > I hate these big companies that have what seems to be a monopoly on > high-speed internet access. > Couple that with the fact that Comcast is now limiting their > "Unlimited" High-Speed Access, etc... > > erg... > > Good luck with Insight though, I had much less problems with them. > > On Oct 1, 2007, at 8:12 PM, RobK wrote: > >> So I decided to make the big jump. The Dish is disconnected which >> means >> I can lose the landline phone. And since I can't get any decent speed >> from my too-far-away-from-the-CO-DSL, I decided to make the jump to >> Insight cable. >> >> I signed up online, got the confirmation which said it would run >> $40 per >> month with a $10 installation and a $39.99 modem fee. This is >> apparently >> an Internet special which expired Sunday (I signed up on Friday). >> >> I get the call to set up the install and I'm now told the >> installation >> is $39.99, not $10. So I "discussed" this with the caller until I >> realize she is working for the order-taking company. So I call >> Insight >> and explain that I have a confirmation for a $10 installation and am >> told once again that the installation will be $40 because they >> "have to >> roll a truck." When I point out that this is Insight's problem and I >> have a confirmation for a $10 install, I'm told that they will not >> honor >> the agreement. >> >> So I ask for a supervisor. After a few minutes, my guy comes back >> on the >> line and tells me that if my mysterious credit ranking is above a >> certain level, they'll honor the $10 install. At this point I >> realized >> where this was going and gracefully ended the call. >> >> Anyone got any contacts with Insight? >> >> >> >> _______________________________________________ >> The next Louisville Computer Society meeting will >> be October 23 at MacAuthority, 128 Breckinridge Lane. >> Posting address: MacGroup at erdos.math.louisville.edu >> Information: http://www.math.louisville.edu/mailman/listinfo/macgroup >> > > > _______________________________________________ > The next Louisville Computer Society meeting will > be October 23 at MacAuthority, 128 Breckinridge Lane. > Posting address: MacGroup at erdos.math.louisville.edu > Information: http://www.math.louisville.edu/mailman/listinfo/macgroup
