Think Insights bad (they are...)? I just moved back to Michigan and had to go back with Comcast to get decent internet speeds. Now, Comcast is really a pain in the... well you get the idea.
Once I finally had the guy come out, it took forever to get it set up because I'm on a Mac. Finally, I had to beg him to let me just do the set up part and he could phone in the numbers to HQ. After that everything was great, for a while. It seems that Comcast is spotty when you are using a router (3 laptops in the house, so we are). Have to periodically (every few days or so) turn off the airport express and the modem for about 30sec and then turn them back on, or no internet connection. This is with no changing of hardware or settings. Once, about a week after hook up we were getting no internet service (the modem wasn't connecting). The next door neighbors (who use insight) had a working signal. I know this because I could connect to their wireless network. I call Comcast and keep getting put on hold by an automated system that tells me that my call is very important to them, all the while I'm listening to commercials for... wait for it... Comcast High-Speed internet. After almost 20 min, a recording comes on and tells me that there is an outage in the whole area and to call back later, then HANGS UP ON ME. I was extremely angry and called back, finally got someone on the phone, they said a tech could be out next week to check it out, and the that problem was obviously something I had done to my set up. I changed nothing, and a day later noticed that my modem was connecting and everything was fine. I hate these big companies that have what seems to be a monopoly on high-speed internet access. Couple that with the fact that Comcast is now limiting their "Unlimited" High-Speed Access, etc... erg... Good luck with Insight though, I had much less problems with them. On Oct 1, 2007, at 8:12 PM, RobK wrote: > So I decided to make the big jump. The Dish is disconnected which > means > I can lose the landline phone. And since I can't get any decent speed > from my too-far-away-from-the-CO-DSL, I decided to make the jump to > Insight cable. > > I signed up online, got the confirmation which said it would run > $40 per > month with a $10 installation and a $39.99 modem fee. This is > apparently > an Internet special which expired Sunday (I signed up on Friday). > > I get the call to set up the install and I'm now told the installation > is $39.99, not $10. So I "discussed" this with the caller until I > realize she is working for the order-taking company. So I call Insight > and explain that I have a confirmation for a $10 installation and am > told once again that the installation will be $40 because they > "have to > roll a truck." When I point out that this is Insight's problem and I > have a confirmation for a $10 install, I'm told that they will not > honor > the agreement. > > So I ask for a supervisor. After a few minutes, my guy comes back > on the > line and tells me that if my mysterious credit ranking is above a > certain level, they'll honor the $10 install. At this point I realized > where this was going and gracefully ended the call. > > Anyone got any contacts with Insight? > > > > _______________________________________________ > The next Louisville Computer Society meeting will > be October 23 at MacAuthority, 128 Breckinridge Lane. > Posting address: MacGroup at erdos.math.louisville.edu > Information: http://www.math.louisville.edu/mailman/listinfo/macgroup >
