If you have friends considering these products you might want to have them
check Consumer Reports……
25% don’t make it past two years…..
Consumer Reports pulls recommendation for Microsoft Surface laptops
Consumer Reports is no longer recommending Microsoft Surface laptops and
The publication on Thursday removed its "recommended" rating for Microsoft's
Surface Laptop and the Surface Book. This applies to both 128GB and 512GB
This is the first time in two years Consumer Reports removed a laptop
recommendation when it pulled ratings for three Hewlett-Packard (HPQ
models and a Lenovo (LNVGF
laptop due to repair histories.
Consumer Reports recently conducted a survey of nearly 91,000 people who bought
new laptops and tablets between 2014 and the beginning of 2017.
The study estimated that about 25% of Microsoft Surface devices will have
problems by the end of the second year of owning the product. These problems
could include a laptop randomly shutting down.
That finding applies to Microsoft devices with detachable keyboards, such as
the new Surface Pro and the Surface Book, in addition to Surface laptops with
The publication, known for unbiased product testing, said it can't recommend
any other Microsoft laptops or tablets due to "poor predicted reliability"
compared to other brands.
Some survey respondents reported problems with their Microsoft devices during
the start-up phase. Others said the touch screen was not responsive enough or
that the devices froze or shut off unexpectedly.
Tech30 <http://money.cnn.com/technology/tech30/index.html?iid=EL>) remains the
most reliable laptop and tablet brand, according to Consumer Reports' survey.
CNNMoney (New York) First published August 10, 2017: 11:19 AM ET
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