If you have friends considering these products you might want to have them 
check Consumer Reports……



25% don’t make it past two years…..

Consumer Reports pulls recommendation for Microsoft Surface laptops

Consumer Reports is no longer recommending Microsoft Surface laptops and 
tablets.

The publication on Thursday removed its "recommended" rating for Microsoft's 
Surface Laptop and the Surface Book. This applies to both 128GB and 512GB 
storage options.

This is the first time in two years Consumer Reports removed a laptop 
recommendation when it pulled ratings for three Hewlett-Packard (HPQ 
<http://money.cnn.com/quote/quote.html?symb=HPQ&source=story_quote_link>) 
models and a Lenovo (LNVGF 
<http://money.cnn.com/quote/quote.html?symb=LNVGF&source=story_quote_link>) 
laptop due to repair histories.

Consumer Reports recently conducted a survey of nearly 91,000 people who bought 
new laptops and tablets between 2014 and the beginning of 2017. 

The study estimated that about 25% of Microsoft Surface devices will have 
problems by the end of the second year of owning the product. These problems 
could include a laptop randomly shutting down.

That finding applies to Microsoft devices with detachable keyboards, such as 
the new Surface Pro and the Surface Book, in addition to Surface laptops with 
clamshell designs.

The publication, known for unbiased product testing, said it can't recommend 
any other Microsoft laptops or tablets due to "poor predicted reliability" 
compared to other brands.

Some survey respondents reported problems with their Microsoft devices during 
the start-up phase. Others said the touch screen was not responsive enough or 
that the devices froze or shut off unexpectedly.

Apple (AAPL 
<http://money.cnn.com/quote/quote.html?symb=AAPL&source=story_quote_link>, 
Tech30 <http://money.cnn.com/technology/tech30/index.html?iid=EL>) remains the 
most reliable laptop and tablet brand, according to Consumer Reports' survey.

CNNMoney (New York) First published August 10, 2017: 11:19 AM ET
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