Whoo, Nora, this isn’t the norm….I did have a problem on a laptop and since I 
had purchase AppleCare,  Apple offered (after 2 years) to completely repair OR 
let me upgrade at NO cast to the current model, WOW…

What I did was pay the difference to upgrade to a much better model than the 
one I had….for a few bucks I was in a top of the line MacBook Pro….What kind of 
service is this!!!  

I guess you didn’t have AppleCare on the Mac’s that were just two years old?  

John


> On Aug 11, 2017, at 12:15 PM, Nora Probasco <[email protected]> wrote:
> 
> I've had 2 MacPro laptops that failed after 2 years. I am working from a Mac 
> mini right now as I am afraid to buy another laptop...
> 
> On Fri, Aug 11, 2017 at 11:23 AM John Robinson <[email protected] 
> <mailto:[email protected]>> wrote:
> True Ed, but I don’t believe we have 25% of any Apple Product that stops 
> working after 2 years…that’s unbelievable…way too much money to put into a 
> unit with 1/4th of them failing so soon…
> 
> I have given away Mac products to family and friends that are ancient, I mean 
> WAY back and they are still working perfectly….I imagine many others on our 
> list can say the same….I have the original iPod and some of their early 
> cousins that are perfect.   
> 
> I had a Newton forever, finally got rid of it but was working perfectly when 
> I let it go…..
> 
> I felt this news should be sent to our group since we are somewhat techie 
> folks and may have been considering a Surface or have family and friends that 
> had shown an interest.
> 
> John
> 
> 
> 
> 
>> On Aug 11, 2017, at 11:10 AM, [email protected] 
>> <mailto:[email protected]> wrote:
>> 
>> Apple has had their own issues with Consumer Reports lately.
>>  
>> From: [email protected] 
>> <mailto:[email protected]> 
>> [mailto:[email protected] 
>> <mailto:[email protected]>] On Behalf Of John 
>> Robinson
>> Sent: Thursday, August 10, 2017 9:32 PM
>> To: Topics related to Apple and Macintosh computers
>> Subject: [MacGroup] When Consumer Reports Speaks......
>>  
>> If you have friends considering these products you might want to have them 
>> check Consumer Reports……
>>  
>>  
>>  
>> 25% don’t make it past two years…..
>>  
>> Consumer Reports pulls recommendation for Microsoft Surface laptops
>>  
>> Consumer Reports is no longer recommending Microsoft Surface laptops and 
>> tablets.
>>  
>> The publication on Thursday removed its "recommended" rating for Microsoft's 
>> Surface Laptop and the Surface Book. This applies to both 128GB and 512GB 
>> storage options.
>>  
>> This is the first time in two years Consumer Reports removed a laptop 
>> recommendation when it pulled ratings for three Hewlett-Packard (HPQ 
>> <http://money.cnn.com/quote/quote.html?symb=HPQ&source=story_quote_link>) 
>> models and a Lenovo (LNVGF 
>> <http://money.cnn.com/quote/quote.html?symb=LNVGF&source=story_quote_link>) 
>> laptop due to repair histories.
>>  
>> Consumer Reports recently conducted a survey of nearly 91,000 people who 
>> bought new laptops and tablets between 2014 and the beginning of 2017. 
>>  
>> The study estimated that about 25% of Microsoft Surface devices will have 
>> problems by the end of the second year of owning the product. These problems 
>> could include a laptop randomly shutting down.
>>  
>> That finding applies to Microsoft devices with detachable keyboards, such as 
>> the new Surface Pro and the Surface Book, in addition to Surface laptops 
>> with clamshell designs.
>>  
>> The publication, known for unbiased product testing, said it can't recommend 
>> any other Microsoft laptops or tablets due to "poor predicted reliability" 
>> compared to other brands.
>>  
>> Some survey respondents reported problems with their Microsoft devices 
>> during the start-up phase. Others said the touch screen was not responsive 
>> enough or that the devices froze or shut off unexpectedly.
>>  
>> Apple (AAPL 
>> <http://money.cnn.com/quote/quote.html?symb=AAPL&source=story_quote_link>, 
>> Tech30 <http://money.cnn.com/technology/tech30/index.html?iid=EL>) remains 
>> the most reliable laptop and tablet brand, according to Consumer Reports' 
>> survey.
>>  
>> CNNMoney (New York) First published August 10, 2017: 11:19 AM ET
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> 
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