The first thing required of us on Monday was a mandatory upgrade according to the system, nothing could be done otherwise. Given my limited first hand voiceover experience, all the more reason to visit a professional to confirm what should or should not be there. Not a task for me on my own for certain, I have no basis of comparison with seemingly a single keystroke or whatever creating confusion.
so to the apple store we go.


On Thu, 9 Jun 2022, E.T. wrote:

Karen,
To cut to the chase, you got this Mac secondhand? Was it completely reset? In other words, if it was not, then will may want to focus on going through all the settings in both Voiceover Utility and in System preferences.

From E.T.'s Keyboard...
"Those who make peaceful revolution impossible
will make violent revolution inevitable."
--John F. Kennedy
My e-Mail:
[email protected]

On 6/9/2022 7:54 PM, Karen Lewellen wrote:
 hi there,
 yes, the  trackpad,  which will be fine if it can be made less sensitive
 to slight touch.
 i was calling accessibility directly, recalling that others have
 complained about them of late.
 Speaking personally, the guy who responded to my being in crisis voiceover
 wise by questioning why I was  using  Catalina, is more of a poor
 training  example than too much work.
 The  Female main my apple representative locating details about my
 nearest Apple store was sensational...even apologizing for the 90 minutes
 I tried to solve the issue before getting mr. why are you using Catalina
 apple accessibility...and did I share he made it clear he was blind?
 And also illustrates why I want in-store staff to work with, not  just a
 blind person.  speaking personally a shared label does not a shared
 experience make.
 My housemate for whom vision is not an issue absolutely loved working with
 voiceover, because the experience was  new and fun.
 If I can create that in person and in store, I feel a little less
 separation may result.
 I respect the password   information, but that no feedback is provided
 while typing is concerning, or at least apple accessibility says I  will
 not hear the keys while I type my password.
 best,
 Kare



 On Thu, 9 Jun 2022, 'E.T.' via MacVisionaries wrote:

>  Karen,
>   Just a couple points. Or three. Keep in mind that Apple likely fields > hundreds of calls and emails daily. They try hard to be of assistance. > >   Tour 2012 Mac has no touch bar as later models do. You must be > referring to the track pad. An external keyboard would certainly help > there. Or an external trackpad which then allows disabling the built in > one via a setting. > >   If you are prompted for your login password, you can enter it when > prompted. You will get used to it because it is part of the security > scheme Apple has implemented. Yes its annoying but there it is. > >   Perhaps you can find a local blind user through a local blind > organization who can come and help? Might be worth a try. > > From E.T.'s Keyboard...
>  "Those who make peaceful revolution impossible
>  will make violent revolution inevitable."
>  --John F. Kennedy
>  My e-Mail:
>  [email protected]
> > On 6/9/2022 6:21 PM, Karen Lewellen wrote:
> >   hi Tim,
> >   One of your answers sort of illustrates how off the mark Apple
> >   accessibility was then.
> >  they did not reference a need to connect, simply tried, and failed, > > given
> >   the steps were missing its no wonder.
> >  we did  adjust the basic system audio, finding no startup sound > > checkbox
> >   either.
> >  Still  knowing about f11 and f12 helps allot, so thanks for that as > > well.
> >   I have decided to seek an apple store in person  because I am truly
> >  hoping there is some way to curb how this machine's touch > > bar...which I
> >   absolutely hate, react, lower the level of sensitivity.
> >  My sleeves set the thing off, and it impacts what is happening, with > > my > >  being too new at things to get out of what happens. If not I will > > need to > >  use an external keyboard, something keeps triggering a request for > > me to > >  provide my administrative password,  with my not managing  to find > > the
> >   old school apple tutorial under voiceover utilities either.
> >   its frustrating getting locked into  say a  folder in a utility,
> >   following the steps I believe I am hearing, for nothing to work.
> >  On the other hand it was cool hearing my battery level by using vo-m > > and
> >   working my way across.
> >  No idea why I believed the Music app came with big shore, its a part > > of
> >   Catalina too.
> >   Anyway we forge forward.
> >   kare
> > > > > > > >  On Thu, 9 Jun 2022, 'Tim Kilburn' via MacVisionaries wrote: > > > > >   See my responses below in your text.
> > > >   Later…
> > > > >   Tim Kilburn
> > >   Jamf Certified Tech
> > >   Apple Professional Learning Specialist
> > >   Apple Teacher
> > >   (with Swift Playgrounds Recognition)
> > >   Fort McMurray, AB Canada
> > > > >   On Jun 8, 2022, at 17:48, Karen Lewellen > > <[email protected]> > >  wrote:
> > > > > >   Hi,
> > > >   Not necessarily, at least for my combination of experiences.
> > > >   If I do, as I plan tomorrow, check the sound effects sub-menu > > and a > >  means of setting sound as  you wisely share here, I get > > to establish > >  a baseline of sound that from an auditory > > processing standpoint > >  insures I can say hear past  the tinnitus > > I have in one ear.  I > >  already know my associate states  the > > volume is low. > > > >   From what you provide here f-11 and f-12 will adjust the system > > volume > >  allowing  me to make changes, when wearing headphones, > > or  using a > >  speaker, or any number of situations. > > > >   Still, and I am happy to be corrected if wrong, would not the > > sound > >  return to  the  level of the computer once shut down, > > meaning it > >  would not absolutely recall where I left the f-11 > > f-12 setting? > > > >   TK:  The level of volume that was set before restart or > > > > shutdown > > is >  normally the level that it will return to upon startup the next > > time. > > > > >   again happy to be wrong, but for me personally, better to have > > a sound > >  baseline I can adjust then hear nothing by mistake. > > > >   Will report on the startup checkbox, if my time tomorrow > > supports your > >  wisdom, I will be sharing that with apple > > accessibility. > > > >   After all, not only did I provide my apple id, but I shared the > > exact > >   Catalina  edition I use..so no reason for misinformation. > > > >   While I have your ear, what steps must I go through for an apple > > > >   accessibility person's effort to see my screen actually work? > > > >   They claimed that when tried the system on their side said they > > could > >   not find my mac...go figure. > > > >   TK:  They should be able to connect to you either via a share > > screen >  request through iMessages, or they can send you a link that > > you can >  connect to through their support system.  If by iMessage, > > you will need >  iMessage set up on your Mac with either or both of > > your Apple ID eMail >  or mobile phone number enabled as iMessage > > usable. > > > > >   If there is an additional setting, I would appreciate knowing > > in case > >  I have another problem like yesterday.
> > > >   Thanks,
> > > >   Karen
> > > > > > > > > >   On Wed, 8 Jun 2022, 'Tim Kilburn' via MacVisionaries > > wrote:
> > > > > > >   Hi,
> > > > > > > >   This is being made more complex than it needs to be.
> > > > > > > >   • System volume is the level of everything.  This is > > controlled > > >  either by the volume keys, F11 and F12 for down and > > up respectively, > > >  or you can use the VoiceOver command of > > VO-minus or VO-equals. > > >  Yes, there is control for this in the > > Sound pane, but that would > > >  make your life more complicated and > > there’s no need to go there. > > > > >   • the Apple Accessibility representative was mistaken for > > > > > > > > > >   Catalina.  This checkbox for the Startup Chime is not available > > > in > > > > >   Catalina.  It was introduced in Big Sur. > > > > >   • if you currently do not have the Startup Chime, then > > > > > you’ll   either need to turn up the system volume, which > > > > > I’ve outlined   above, use the Terminal command I outlined in > > > > > an earlier post, > > or, > > >  in some cases, you can reset the PRAM and it will be > > heard. > > > > >   • to reset the PRAM, turn your Mac off, then wait a few > > seconds, > > >  turn it back on and immediately hold down > > cmd+option+r+p.  Some > > >  finger gymnastics, but doable. > > > > > > > >   As I mentioned from the beginning, the Startup Chime was > > initially a > > >  hardware change, so older Macs that originally had > > the Startup Chime > > >  should not have lost it in the first place.
> > > > > > > >   HTH.
> > > > > > > >   Later…
> > > > > > > >   Tim Kilburn
> > > > >   Jamf Certified Tech
> > > > >   Apple Professional Learning Specialist
> > > > >   Apple Teacher
> > > > >   (with Swift Playgrounds Recognition)
> > > > >   Fort McMurray, AB Canada
> > > > > > > > >   On Jun 7, 2022, at 21:08, Karen Lewellen > > > > > > <[email protected]> wrote: > > > > > > > > > >   If Apple accessibility is correct and it is > > considered  to be a > > > >  sound effect,  hopefully there will > > indeed be a volume for > > > >  effects in general as e. T. is > > suggesting.
> > > > > >   will find out on Thursday.
> > > > > > > > > > > > > > > > > >   On Tue, 7 Jun 2022, Herbie Allen > > > > > > > > > > > > > > > > > > wrote: > > > > > > > > > > >   Actually, with the startup sound, I don’t even > > know if you can > > > > >  change the volume. Maybe in terminal, but > > I don’t think I can > > > > >  even change the volume level of VO > > on the logon Screen that you > > > > >  get with File Valt and I > > don’t think I could last time I had > > > > >  it in recovery mode, > > though that was a while back so I could be > > > > >  wrong on that > > one. > > > > > > > > > > > > >   On Jun 7, 2022, at 21:21, Karen Lewellen > > > > > > > >   <[email protected]> wrote: > > > > > > > > > > > > > >   I am not interested in doing this in the > > terminal, although I > > > > > >  imagine Johnathan's information > > will help someone. > > > > > > > >   Instead I am interested in where the settings for system > > > > > > > >   volume are located. > > > > > > > >   I intend on Thursday to have sighted help adjust this > > setting, > > > > > >  I am not solid enough in voiceover as of yet to > > do this, we > > > > > >  are still optimizing my computer for my use.
> > > > > > > >   Karen
> > > > > > > > > > > > > > > > > > > > > > > > > >   On Tue, 7 Jun 2022, > > 'Tim Kilburn' via MacVisionaries wrote:
> > > > > > > > > > > > > > >   Hi,
> > > > > > > > > > > > > > > >   You can use:
> > > > > > > > > > > > > > > >   sudo nvram StartupMute=%00
> > > > > > > > > > > > > > > >   To enable the startup chime on a Mac > > where it has been > > > > > > >  muted.  Remember that in Terminal, > > when you use the > > > > > > >  “sudo” command, you will be asked > > to enter your password > > > > > > >  if you’re an Admin of the > > computer.  There will be no > > > > > > >  audio feedback when > > entering this password in Terminal like > > > > > > >  you would here > > in regular situations. If you’re not in an > > > > > > >  Admin > > account, you will not be able to use this command.
> > > > > > > > > > > > > > > >   HTH.
> > > > > > > > > > > > > > > >   Later…
> > > > > > > > > > > > > > > > > > > > > > >   Tim Kilburn
> > > > > > > > >   Jamf Certified Tech
> > > > > > > > >   Apple Professional Learning Specialist
> > > > > > > > >   Apple Teacher
> > > > > > > > >   (with Swift Playgrounds Recognition)
> > > > > > > > >   Fort McMurray, AB Canada
> > > > > > > > > > > > > > > > >   On Jun 7, 2022, at 16:24, Jonathan C. > > Cohn > > > > > > > >   <[email protected]> wrote: > > > > > > > > > > > > > > > > > >   On mac's that do not have startup > > chime, you can still > > > > > > > >  enable it in the terminal app > > with a command that examines > > > > > > > >  and changes nvram > > settings for the computer. I think it > > > > > > > >  might have > > been Alex Hall that posted the recipe to turn > > > > > > > >  this > > on.  Or perhaps a man ---  c nvram will pull up the > > > > > > > > > > sntax. My mac is a couple 100 miles away so can't be very > > > > > > > > > >   specific.
> > > > > > > > > > > > > > > > > >   Sent from my iPhone
> > > > > > > > > > > > > > > > > > >   On Jun 7, 2022, at 5:59 PM, 'Tim > > Kilburn' via > > > > > > > > >  MacVisionaries > > <[email protected]> wrote:
> > > > > > > > > > > > > > > > > > > >   Hi,
> > > > > > > > > > > > > > > > > > > >   If your volume is set low, then, > > yes, the startup chime > > > > > > > > >  will normally be set low as > > well.  Are you saying that > > > > > > > > >  when you restart, or > > startup your computer from scratch, > > > > > > > > >  you do not > > hear any startup chime?
> > > > > > > > > > > > > > > > > > > >   Later…
> > > > > > > > > > > > > > > > > > > > > > > > > > > > >   Tim Kilburn
> > > > > > > > > > >   Jamf Certified Tech
> > > > > > > > > > >   Apple Professional Learning Specialist
> > > > > > > > > > >   Apple Teacher
> > > > > > > > > > >   (with Swift Playgrounds Recognition)
> > > > > > > > > > >   Fort McMurray, AB Canada
> > > > > > > > > > > > > > > > > > > > >   On Jun 7, 2022, at 15:51, > > Karen Lewellen > > > > > > > > > >  <[email protected] > > > > > > > > > > > >   <mailto:[email protected]>> wrote:
> > > > > > > > > > > > > > > > > > > > > >   Hi Tim,
> > > > > > > > > > > >   My understanding is that this is the very last > > Mac os > > > > > > > > > >  before big shore, which   may be why > > the sound is > > > > > > > > > >  missing. > > > > > > > > > > > >   As i am profoundly new to all this, I want to > > insure I > > > > > > > > > >  have it, was never a windows user so > > all this boot > > > > > > > > > >  time makes me crazy laughs.
> > > > > > > > > > > >   What about turning up the sound if needful?
> > > > > > > > > > > >   Kare
> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >   On Tue, 7 Jun 2022, 'Tim Kilburn' via MacVisionaries > > > > > > > > > > > >   wrote:
> > > > > > > > > > > > > > > > > > > > > > >   Hi,
> > > > > > > > > > > > > > > > > > > > > > > >   The startup chime was a > > computer specific item in > > > > > > > > > > >  that model of Mac. > > That is, the startup chime > > > > > > > > > > >  should still work > > normally on that device without > > > > > > > > > > >  any > > intervention in System Preferences.  I’m > > > > > > > > > > > > > willing to be corrected, but I also believe that the > > > > > > > > > > > > >   checkbox that they’re speaking of was not present > > > > > > > > > > > > > > > > > >   in Catalina, only Big Sur and newer. > > > > > > > > > > > > > > > > > > > > > > > >   No, it will not make > > that sound upon opening the lid > > > > > > > > > > >  as it is a > > chime that is sounded as part of the boot > > > > > > > > > > > > > process.  In older Macs, before it was removed, it > > > > > > > > > > > > >   doubled as kind of a system check.  If you heard > > > > > > > > > > > > > > > > >   that noise, then the hardware was OK, and it should > > > > > > > > > > > > >   proceed to bring up the MacOS, unless the drive was > > > > > > > > > > > > >   a problem.
> > > > > > > > > > > > > > > > > > > > > > > >   HTH.
> > > > > > > > > > > > > > > > > > > > > > > >   Later…
> > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Tim Kilburn
> > > > > > > > > > > > >   Jamf Certified Tech
> > > > > > > > > > > > >   Apple Professional Learning Specialist
> > > > > > > > > > > > >   Apple Teacher
> > > > > > > > > > > > >   (with Swift Playgrounds Recognition)
> > > > > > > > > > > > >   Fort McMurray, AB Canada
> > > > > > > > > > > > > > > > > > > > > > > > >   On Jun 7, 2022, at > > 15:35, Karen Lewellen > > > > > > > > > > > > > > <[email protected] > > > > > > > > > > > > > > <mailto:[email protected]>> wrote:
> > > > > > > > > > > > > > > > > > > > > > > > > >   hi everyone,
> > > > > > > > > > > > > >   I have a mid 2012 15 inch macbook pro retina > > now > > > > > > > > > > > >   running os 10.15.7 Catalina. > > > > > > > > > > > > > >   I recall  the discussion about the apple > > start up > > > > > > > > > > > >  sound being removed, was told by > > apple > > > > > > > > > > > >  accessibility that this is corrected > > by > > > > > > > > > > > >  accessing system preferences, sound, > > sound > > > > > > > > > > > >  effects, and making sure there is a > > checkbox > > > > > > > > > > > >  beside start up sound. > > > > > > > > > > > > > >   What I do not recall though is how one > > insures the > > > > > > > > > > > >  start up sound volume is turned > > up,  something I > > > > > > > > > > > >  want to know just in case. > > > > > > > > > > > > > >   Also, if the start up sound is  provided, > > does it > > > > > > > > > > > >  also happen when awakening the mac, > > opening the > > > > > > > > > > > >  lid?
> > > > > > > > > > > > > >   Thanks,
> > > > > > > > > > > > > >   Karen
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> > > > > > > > >   You received this message because you are subscribed > > to the > > > > > > >  Google Groups "MacVisionaries" group. > > > > > > > > >   To unsubscribe from this group and stop receiving > > emails > > > > > > >  from it, send an email to > > > > > > > > > [email protected]. > > > > > > > > >   To view this discussion on the web visit > > > > > > > > > > > https://groups.google.com/d/msgid/macvisionaries/CCFD3B7D-F62D-4B8F-BE0E-60381C95FDBE%40me.com. > > > > > > > > > > > > > > > > > > >   -- > > > > >  The following > > information is important for all members of the > > > > >  Mac > > Visionaries list. > > > > > > > > > > > >   If you have any questions or concerns about the > > running of this > > > > >  list, or if you feel that a member's post > > is inappropriate, > > > > >  please contact the owners or moderators > > directly rather than > > > > >  posting on the list itself. > > > > > > > > > > > >   Your Mac Visionaries list moderator is Mark > > Taylor.  You can > > > > >  reach mark at:  [email protected] and your > > owner is Cara Quinn - > > > > >  you can reach Cara at > > [email protected]
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> > > > > > >   You received this message because you are subscribed to > > the > > > > >   Google Groups "MacVisionaries" group. > > > > > > >   To unsubscribe from this group and stop receiving emails > > from > > > > >  it, send an email to > > > > > > > [email protected]. > > > > > > >   To view this discussion on the web visit > > > > > > > https://groups.google.com/d/msgid/macvisionaries/2A07E075-E007-41A8-B754-995BA005305A%40gmail.com. > > > > > > > > > > > > > > > > > >   -- > > >  The following information > > is important for all members of the Mac > > >  Visionaries list. > > > > > > > >   If you have any questions or concerns about the running > > of this > > >  list, or if you feel that a member's post is > > inappropriate, please > > >  contact the owners or moderators > > directly rather than posting on the > > >  list itself. > > > > > > > >   Your Mac Visionaries list moderator is Mark Taylor.  > > > > > > > > You > > can reach > > >  mark at:  [email protected] and your owner is Cara > > Quinn - you can > > >  reach Cara at [email protected]
> > > > > > > >   The archives for this list can be searched at:
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> > > > >   You received this message because you are subscribed to the > > Google > > >   Groups "MacVisionaries" group. > > > > >   To unsubscribe from this group and stop receiving emails from > > it, > > >  send an email to > > [email protected]. > > > > >   To view this discussion on the web visit > > > > > https://groups.google.com/d/msgid/macvisionaries/6104684C-F25D-42B7-8ACC-E4B255CC096F%40me.com. > > > > > > >   -- >  The following information is important for all > > members of the Mac >  Visionaries list. > > > >   If you have any questions or concerns about the running of this > > list, or >  if you feel that a member's post is inappropriate, please > > contact the >  owners or moderators directly rather than posting on > > the list itself. > > > >   Your Mac Visionaries list moderator is Mark Taylor.  You can > > reach mark >  at:  [email protected] and your owner is Cara Quinn - you > > can reach Cara >  at [email protected]
> > > >   The archives for this list can be searched at:
> > >   http://www.mail-archive.com/[email protected]/
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> > >   You received this message because you are subscribed to the Google > > >   Groups "MacVisionaries" group. > > >   To unsubscribe from this group and stop receiving emails from it, > > send >   an email to [email protected]. > > >   To view this discussion on the web visit > > > https://groups.google.com/d/msgid/macvisionaries/926B88DA-D022-428F-92AD-7EE71396A401%40me.com. > > > > > > -- > The following information is important for all members of the Mac > Visionaries list. > > If you have any questions or concerns about the running of this list, or > if you feel that a member's post is inappropriate, please contact the > owners or moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor.  You can reach mark > at: [email protected] and your owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at:
>  http://www.mail-archive.com/[email protected]/
> --- You received this message because you are subscribed to the Google > Groups "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/macvisionaries/5b1dd087-e85b-eb95-b7ff-5f73ca33ccdf%40icloud.com. > > >


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