At 09:10 09/12/2000 +0000, Gervase Markham wrote:
> > How do the Bugs get fixed; or are even considered as bugs, if no one
> > complains about them?
>
>There's a difference between reporting them and complaining about them :-)
>Complaining about already-reported bugs helps no-one.
If a bug needs a re-explanation as to why its so
important/strategic/famine-curing then that isn't just spam or a
complaint. For the most part I've discovered that resistance to fixing
something because its outside Engineering/Marketing's priorities drops
considerably if there is a cogent set of reasons explained in terms they
can understand (developers can seem very stupid to users).
This isn't licence to have bugs re-prioritised just because your world
depends on some nugatory behaviour. If it does depend on something like
that get it fixed yourself or provide the wherewithal for someone else to
fix it.
> > If you have only two or three people complaining about a bug its may be
> > a small bug that can be overlooked or worked on on a later date.
>
>Developers do not, and should not prioritise by how many people are
>shouting. They should prioritise by the severity of the bug. These two
>things may well be related.
No, sometimes they shouldn't prioritise their own work either (mostly they
have to), and sometimes they should resist Marketing (whatever shape that is).
Simon
>
> > If you complain about the amount of bug reports, then that is your
> > problem. Not the people submitting the bugs.
>
>We are not complaining about the _number_ of bug reports, but the
>complaining spam in existing bug reports.
>
>Gerv
