Athena, I sooo agree! And it works so well too! When you're labeled as a "she's so busy I have book her in advance" the more they+others want you! Arpi Sent from my Verizon Wireless BlackBerry
-----Original Message----- From: athena elliott <[email protected]> Date: Mon, 26 Jan 2009 09:46:58 To: <[email protected]> Subject: NailTech:: Re: answering phone/ Marketing ideas--was donation etc Sometimes I answer the phone saying_"its a great day for a manicure, thanks for calling SPAthena Healthy Pedicures, how may Ihelp you! Now I have changed my phone message to advertise Minx telling them appts are very limited! Says so on my new minx site too! When I'm going to be off on a day that I'm normally wkin I make sure the reception tells them I am booked that day....same goes for when I take off early or longer at lunch. Point is make them think you are busy all the time. If I could stress one important thang.....walk every client to the book and rebook them. If you need.to intice them to get into the habbit then .offer a discount for rebooking. This is a huge reason why I am slammed in jan and many are standin round. I gave discounts $5 off to only the ones who say they can never....on the flip side.....the clients in need of a lot of callus "smoothing" .....has to come back in a certain time or I charge and xtra $5! Hope I didn't get to off topic! Peace yall On 1/26/09, Diana Bonn <[email protected]> wrote: > > Melody reminded me of something. Never never let the person on the > phone know that you are NOT BUSY!!!NEVER NEVER NEVER!!! > > Tech says"*I can get you in whenever you want I don't have any > clients this week" Tech is thinking customer will know that I am > accommodating and I am making the customer happy by letting her come > in whenever she wishes. > > Customer is thinking, oh crap, why isn't she busy, is she a lousy > tech? The first thing that is NOT going thru her mind is "what a > nice tech she is, on my schedule" WRONG. > > YOU say, what day would you like to come in? (you are looking at your > book you have ZERO clients.) She says Thursday, YOU say, morning or > afternoon? She says morning, You say Okay, I can get you in about 10 > a.m, is that okay with you? She says fine, or she says I was thinking > about 11:00, and YOU say, just a sec, let me see(hold, hold hold,) > Yes I can do that, I can get you in at 11:00. > > The customer then assumes you have other clients. And you are > getting her in on her time!!!!!!!! BAM, you got her!!!!!!!!!!!!!!!!!!!!! > > When you rebook her, do not let her see your EMPTY book, never > never. do they same, ask questions, hold hold, flip pages, then BOOK > her!!!!!!!!!!When she starts coming to you and becomes a friend then > you can tell her your book SUCKS!!!! LOLOLOLO diana from indiana > > > > >>see the VALUE in coming to YOU over the NSS salons!!Just >>remember:NEVER quote prices over the phone!! Melody Montgomery > > > > > -- Sent from my mobile device Athena Elliott ANT,MNT SPAthena Healthy Pedicures- Happy Feet www.MediNailTech.com www.SPAthena.com [email protected] --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
