Melody reminded me of something. Never never let the person on the phone know that you are NOT BUSY!!!NEVER NEVER NEVER!!!
Tech says"*I can get you in whenever you want I don't have any clients this week" Tech is thinking customer will know that I am accommodating and I am making the customer happy by letting her come in whenever she wishes. Customer is thinking, oh crap, why isn't she busy, is she a lousy tech? The first thing that is NOT going thru her mind is "what a nice tech she is, on my schedule" WRONG. YOU say, what day would you like to come in? (you are looking at your book you have ZERO clients.) She says Thursday, YOU say, morning or afternoon? She says morning, You say Okay, I can get you in about 10 a.m, is that okay with you? She says fine, or she says I was thinking about 11:00, and YOU say, just a sec, let me see(hold, hold hold,) Yes I can do that, I can get you in at 11:00. The customer then assumes you have other clients. And you are getting her in on her time!!!!!!!! BAM, you got her!!!!!!!!!!!!!!!!!!!!! When you rebook her, do not let her see your EMPTY book, never never. do they same, ask questions, hold hold, flip pages, then BOOK her!!!!!!!!!!When she starts coming to you and becomes a friend then you can tell her your book SUCKS!!!! LOLOLOLO diana from indiana >see the VALUE in coming to YOU over the NSS salons!!Just >remember:NEVER quote prices over the phone!! Melody Montgomery --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
