Melody this so true. I can relate I've retired from the military 20 years. Thanks for sharing.
On Mon, Jan 26, 2009 at 8:40 AM, Melody C. Montgomery < [email protected]> wrote: > Yeah, exactly, Diana! PRESENTATION IS EVERYTHING! If you want to be > respected as a professional, you must PRESENT YOURSELF AS A PROFESSIONAL! > I have even told someone I couldn't do them on the day they called and > booked them a couple days later even though I wasn't busy simply because of > the psychological aspect! You have to imply that your time is much in > demand…. Thereby giving the impression that everyone wants YOU to be their > tech! > > > > Another thing I feel a lot of people in this business do NOT consider is > this: YOUR PERSONAL TIME AND HABITS DO REFLECT ON YOUR BUSINESS! If your > clients….or potential clients… see you out in public, away from where you > work or not, and you are doing drugs, being a sloppy drunk…. Missing > appointments, late for appointments, cancel appointments frequently or any > undesirable or "politically incorrect" behavior WILL REFLECT in the number > of people who get on your book!! You are on the clock TWENTY-FOUR-SEVEN! > The way you conduct yourself away from work as well as AT work WILL, > INDEED, AFFECT the reasons people choose to do business with you! Right > or wrong… like it or not…. I have seen it too many times…. JMHO > > > > > > Melody C. Montgomery > > * * > > Certified Professional Manicurist > > *www.everythingnailzink.com* > > * * > > Graphic Designer > > *www.gypsycustomgraffex.com* > > * * > > * * > > cell 252-217-8221 > > > > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On > Behalf Of Diana Bonn > Sent: Monday, January 26, 2009 7:54 AM > To: [email protected] > Subject: NailTech:: answering phone/ Marketing ideas--was donation etc > > > > > > Melody reminded me of something. Never never let the person on the > > phone know that you are NOT BUSY!!!NEVER NEVER NEVER!!! > > > > Tech says"*I can get you in whenever you want I don't have any > > clients this week" Tech is thinking customer will know that I am > > accommodating and I am making the customer happy by letting her come > > in whenever she wishes. > > > > Customer is thinking, oh crap, why isn't she busy, is she a lousy > > tech? The first thing that is NOT going thru her mind is "what a > > nice tech she is, on my schedule" WRONG. > > > > YOU say, what day would you like to come in? (you are looking at your > > book you have ZERO clients.) She says Thursday, YOU say, morning or > > afternoon? She says morning, You say Okay, I can get you in about 10 > > a.m, is that okay with you? She says fine, or she says I was thinking > > about 11:00, and YOU say, just a sec, let me see(hold, hold hold,) > > Yes I can do that, I can get you in at 11:00. > > > > The customer then assumes you have other clients. And you are > > getting her in on her time!!!!!!!! BAM, you got her!!!!!!!!!!!!!!!!!!!!! > > > > When you rebook her, do not let her see your EMPTY book, never > > never. do they same, ask questions, hold hold, flip pages, then BOOK > > her!!!!!!!!!!When she starts coming to you and becomes a friend then > > you can tell her your book SUCKS!!!! LOLOLOLO diana from indiana > > > > > > > > > > >see the VALUE in coming to YOU over the NSS salons!!Just > > >remember:NEVER quote prices over the phone!! Melody Montgomery > > > > > > > > No virus found in this incoming message. > > Checked by AVG - http://www.avg.com > > Version: 8.0.176 / Virus Database: 270.10.13/1912 - Release Date: 1/26/2009 > 7:08 AM > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "NailTech" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/NailTech?hl=en -~----------~----~----~----~------~----~------~--~---
