Yeah, exactly, Diana! PRESENTATION IS EVERYTHING! If you want to be respected as a professional, you must PRESENT YOURSELF AS A PROFESSIONAL! I have even told someone I couldn't do them on the day they called and booked them a couple days later even though I wasn't busy simply because of the psychological aspect! You have to imply that your time is much in demand.. Thereby giving the impression that everyone wants YOU to be their tech! Another thing I feel a lot of people in this business do NOT consider is this: YOUR PERSONAL TIME AND HABITS DO REFLECT ON YOUR BUSINESS! If your clients..or potential clients. see you out in public, away from where you work or not, and you are doing drugs, being a sloppy drunk.. Missing appointments, late for appointments, cancel appointments frequently or any undesirable or "politically incorrect" behavior WILL REFLECT in the number of people who get on your book!! You are on the clock TWENTY-FOUR-SEVEN! The way you conduct yourself away from work as well as AT work WILL, INDEED, AFFECT the reasons people choose to do business with you! Right or wrong. like it or not.. I have seen it too many times.. JMHO Melody C. Montgomery Certified Professional Manicurist www.everythingnailzink.com <http://www.everythingnailzink.com/> Graphic Designer www.gypsycustomgraffex.com cell 252-217-8221 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Diana Bonn Sent: Monday, January 26, 2009 7:54 AM To: [email protected] Subject: NailTech:: answering phone/ Marketing ideas--was donation etc Melody reminded me of something. Never never let the person on the phone know that you are NOT BUSY!!!NEVER NEVER NEVER!!! Tech says"*I can get you in whenever you want I don't have any clients this week" Tech is thinking customer will know that I am accommodating and I am making the customer happy by letting her come in whenever she wishes. Customer is thinking, oh crap, why isn't she busy, is she a lousy tech? The first thing that is NOT going thru her mind is "what a nice tech she is, on my schedule" WRONG. YOU say, what day would you like to come in? (you are looking at your book you have ZERO clients.) She says Thursday, YOU say, morning or afternoon? She says morning, You say Okay, I can get you in about 10 a.m, is that okay with you? She says fine, or she says I was thinking about 11:00, and YOU say, just a sec, let me see(hold, hold hold,) Yes I can do that, I can get you in at 11:00. The customer then assumes you have other clients. And you are getting her in on her time!!!!!!!! BAM, you got her!!!!!!!!!!!!!!!!!!!!! When you rebook her, do not let her see your EMPTY book, never never. do they same, ask questions, hold hold, flip pages, then BOOK her!!!!!!!!!!When she starts coming to you and becomes a friend then you can tell her your book SUCKS!!!! LOLOLOLO diana from indiana >see the VALUE in coming to YOU over the NSS salons!!Just >remember:NEVER quote prices over the phone!! Melody Montgomery No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.176 / Virus Database: 270.10.13/1912 - Release Date: 1/26/2009 7:08 AM
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