On Tue, Jan 25, 2011 at 2:34 AM, Narendra Sisodiya
<[email protected]> wrote:

> how many use Support service from Microsoft ? Infact Windows create more
> problem then Linux. most of the problems in LUG forum show that some
> hardware do not support Linux. Otherwise I do not think support is a very
> big issue. we need need admin person and local vendor who can install
> GNU/Linux.

Lots of them do. Installations of products from Microsoft are either
OEM or, custom installation for systems and infrastructure and, both
enterprises and small users make a significant number of the support
tickets raised. It is curious to see a common misconception that
consumers aren't interested in raising support tickets.

The pricing structure does have a basic ceiling of number of tickets
factored in.

-- 
sankarshan mukhopadhyay
<http://sankarshan.randomink.org/blog>
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