I just received a letter from Adobe demanding that I stop "encouraging users to illegally use, copy, and/or distribute Adobe’s Reader Software".

My crime is that I have a web page with some useful tipps for admins how to deploy Adobe Reader and Acrobat via windows group policy. My page points to directories in the public ftp server of Adobe, as source for the rquired MSP patch files, and the customization wizard. And it offers a script that can automate slipstreaming the MSP. Why is this illegal? My page even specifically says that admins must first register with Adobe to obtain permission for deploying Acrobat and Reader in their organization.

Has anybody experience with telling Adobe that their web crawler has triggered a false positive, that I am fully on their side, and they please should put my page on a whitelist? Or is this like talking to a wall, and I will have to take my web page down?

Their own web page http://www.adobe.com/devnet-docs/acrobatetk/ points to that same ftp server as well. It is their official source for these files.

They demand that I instead only point to http://get.adobe.com/reader. But the files, which admins need for deployment, are not available there. I assume that their web crawler just cannot distinguish between good and bad web pages that talk about Acrobat and have download links.


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