Yeah, that's probably essentials. You get 12 months off the bat. That's what I have too...
________________________________ From: Jeff Brown [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 22, 2008 11:53 AM To: NT System Admin Issues Subject: Re: help for symantec smtp spam filter The license seems to indicate I have E Basic support for 12 months. On Jan 22, 2008 11:52 AM, Jeff Brown <[EMAIL PROTECTED]> wrote: Guess the anser there is I have no support. Thought you got support when you purchase the product. On Jan 22, 2008 11:46 AM, Sam Cayze <[EMAIL PROTECTED]> wrote: https://mysupport.symantec.com/ <https://mysupport.symantec.com/> is what I log into. Do you know if you have 'Essentials' or 'Platinum' support? Once you actually get someone in the SMSME Support Division, they are good. I have never talked to a bad rep there. Honest :) ________________________________ From: Jeff Brown [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 22, 2008 11:35 AM To: NT System Admin Issues Subject: help for symantec smtp spam filter Yeah, I made a mistake and spent money on a Symantec product. I'm going to tell all my account reps that if the EVER recommend a symantec product to me again I will never make another purchase from them. I have been trying for 2 hours to find a way to submit a support request, or better yet, get tech support on the phone. I am too ignorant to be helped, because I cannot find a way to get to the right place. Never mind that my company shelled out some $3,500 less than a year ago to purchase this product and I have a support logon to a site that offers NO help, no phone numbers to call and no way to submit email request for help. anyone here have a phone number or web-address or email address where I might get help. My 12 month contract on this product will end at the end of May this year. Guess what I'll be doing with this product at that time... ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
