Thank you VERY much! On Jan 22, 2008 3:19 PM, Bryan Garmon <[EMAIL PROTECTED]> wrote:
> Jeff, > > Dial 800-342-0652 > Don't press any buttons. Listen to all the options and just wait. > for the call to transfer > > When the call tranfers, a second automated menu will start. > At this point choose Option 2. > > You will be prompted for a 12-digit number. Again - don't press any > buttons. You will then be transferred to a human. > > > > -----Original Message----- > From: Jeff Brown <[EMAIL PROTECTED]> > Reply-To: NT System Admin Issues <[email protected]> > To: NT System Admin Issues <[email protected]> > Subject: Re: help for symantec smtp spam filter > Date: Tue, 22 Jan 2008 15:03:19 -0600 > > > I don't get anywhere with that becuase I don't have a priority ID #. It > dumps me all the way out to a que with no options for enterprise > support. > > On Jan 22, 2008 2:47 PM, Bryan Garmon <[EMAIL PROTECTED]> wrote: > Try 800-342-0652. Let me know how it works out for you > > > -----Original Message----- > From: Jeff Brown <[EMAIL PROTECTED]> > Reply-To: NT System Admin Issues > <[email protected]> > To: NT System Admin Issues > <[email protected]> > > > Subject: Re: help for symantec smtp spam filter > Date: Tue, 22 Jan 2008 13:44:22 -0600 > > > Thanks Bryan, I don't have an appliance, I have AV enterprise > edition > with the smtp spam filter add on. > > SYMC MAIL SECURITY ENTERPRISE EDITION ADDON TO ANTIVIRUS > ENTERPRISE > EDITION 1.0 USER SUB ADD-ON LIC EXPRESS BAND E BASIC 12MO > > > > > On Jan 22, 2008 1:22 PM, Bryan Garmon <[EMAIL PROTECTED]> > wrote: > Jeff, > > I'd like to point you to the correct department at > Symantec, but > without > the exact model number, I'm going to have to take a stab > in the > dark. > The Gateway Security devices support number is > 1-800-342-0652? > > If you'll reply with the full model number and name, > perhaps I > can get > you to a more specific phone number. > > > -----Original Message----- > From: Jeff Brown <[EMAIL PROTECTED]> > Reply-To: NT System Admin Issues > <[email protected]> > To: NT System Admin Issues > <[email protected]> > Subject: help for symantec smtp spam filter > > Date: Tue, 22 Jan 2008 11:35:08 -0600 > > > Yeah, I made a mistake and spent money on a Symantec > product. > I'm > going to tell all my account reps that if the EVER > recommend a > symantec > product to me again I will never make another purchase > from > them. > > I have been trying for 2 hours to find a way to submit a > support > request, or better yet, get tech support on the phone. I > am too > ignorant to be helped, because I cannot find a way to get > to the > right > place. > > Never mind that my company shelled out some $3,500 less > than a > year ago > to purchase this product and I have a support logon to a > site > that > offers NO help, no phone numbers to call and no way to > submit > email > request for help. > > anyone here have a phone number or web-address or email > address > where I > might get help. > > My 12 month contract on this product will end at the end > of May > this > year. Guess what I'll be doing with this product at > that > time... > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with > Ninja! ~ > ~ > <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
