Jeff, Dial 800-342-0652 Don't press any buttons. Listen to all the options and just wait. for the call to transfer
When the call tranfers, a second automated menu will start. At this point choose Option 2. You will be prompted for a 12-digit number. Again - don't press any buttons. You will then be transferred to a human. -----Original Message----- From: Jeff Brown <[EMAIL PROTECTED]> Reply-To: NT System Admin Issues <[email protected]> To: NT System Admin Issues <[email protected]> Subject: Re: help for symantec smtp spam filter Date: Tue, 22 Jan 2008 15:03:19 -0600 I don't get anywhere with that becuase I don't have a priority ID #. It dumps me all the way out to a que with no options for enterprise support. On Jan 22, 2008 2:47 PM, Bryan Garmon <[EMAIL PROTECTED]> wrote: Try 800-342-0652. Let me know how it works out for you -----Original Message----- From: Jeff Brown <[EMAIL PROTECTED]> Reply-To: NT System Admin Issues <[email protected]> To: NT System Admin Issues <[email protected]> Subject: Re: help for symantec smtp spam filter Date: Tue, 22 Jan 2008 13:44:22 -0600 Thanks Bryan, I don't have an appliance, I have AV enterprise edition with the smtp spam filter add on. SYMC MAIL SECURITY ENTERPRISE EDITION ADDON TO ANTIVIRUS ENTERPRISE EDITION 1.0 USER SUB ADD-ON LIC EXPRESS BAND E BASIC 12MO On Jan 22, 2008 1:22 PM, Bryan Garmon <[EMAIL PROTECTED]> wrote: Jeff, I'd like to point you to the correct department at Symantec, but without the exact model number, I'm going to have to take a stab in the dark. The Gateway Security devices support number is 1-800-342-0652? If you'll reply with the full model number and name, perhaps I can get you to a more specific phone number. -----Original Message----- From: Jeff Brown <[EMAIL PROTECTED]> Reply-To: NT System Admin Issues <[email protected]> To: NT System Admin Issues <[email protected]> Subject: help for symantec smtp spam filter Date: Tue, 22 Jan 2008 11:35:08 -0600 Yeah, I made a mistake and spent money on a Symantec product. I'm going to tell all my account reps that if the EVER recommend a symantec product to me again I will never make another purchase from them. I have been trying for 2 hours to find a way to submit a support request, or better yet, get tech support on the phone. I am too ignorant to be helped, because I cannot find a way to get to the right place. Never mind that my company shelled out some $3,500 less than a year ago to purchase this product and I have a support logon to a site that offers NO help, no phone numbers to call and no way to submit email request for help. anyone here have a phone number or web-address or email address where I might get help. My 12 month contract on this product will end at the end of May this year. Guess what I'll be doing with this product at that time... ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
