I don't get anywhere with that becuase I don't have a priority ID #. It dumps me all the way out to a que with no options for enterprise support.
On Jan 22, 2008 2:47 PM, Bryan Garmon <[EMAIL PROTECTED]> wrote: > Try 800-342-0652. Let me know how it works out for you > > > -----Original Message----- > From: Jeff Brown <[EMAIL PROTECTED]> > Reply-To: NT System Admin Issues <[email protected]> > To: NT System Admin Issues <[email protected]> > Subject: Re: help for symantec smtp spam filter > Date: Tue, 22 Jan 2008 13:44:22 -0600 > > > Thanks Bryan, I don't have an appliance, I have AV enterprise edition > with the smtp spam filter add on. > > SYMC MAIL SECURITY ENTERPRISE EDITION ADDON TO ANTIVIRUS ENTERPRISE > EDITION 1.0 USER SUB ADD-ON LIC EXPRESS BAND E BASIC 12MO > > > > > On Jan 22, 2008 1:22 PM, Bryan Garmon <[EMAIL PROTECTED]> wrote: > Jeff, > > I'd like to point you to the correct department at Symantec, but > without > the exact model number, I'm going to have to take a stab in the > dark. > The Gateway Security devices support number is 1-800-342-0652? > > If you'll reply with the full model number and name, perhaps I > can get > you to a more specific phone number. > > > -----Original Message----- > From: Jeff Brown <[EMAIL PROTECTED]> > Reply-To: NT System Admin Issues > <[email protected]> > To: NT System Admin Issues > <[email protected]> > Subject: help for symantec smtp spam filter > > Date: Tue, 22 Jan 2008 11:35:08 -0600 > > > Yeah, I made a mistake and spent money on a Symantec product. > I'm > going to tell all my account reps that if the EVER recommend a > symantec > product to me again I will never make another purchase from > them. > > I have been trying for 2 hours to find a way to submit a support > request, or better yet, get tech support on the phone. I am too > ignorant to be helped, because I cannot find a way to get to the > right > place. > > Never mind that my company shelled out some $3,500 less than a > year ago > to purchase this product and I have a support logon to a site > that > offers NO help, no phone numbers to call and no way to submit > email > request for help. > > anyone here have a phone number or web-address or email address > where I > might get help. > > My 12 month contract on this product will end at the end of May > this > year. Guess what I'll be doing with this product at that > time... > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
