The license seems to indicate I have E Basic support for 12 months. On Jan 22, 2008 11:52 AM, Jeff Brown <[EMAIL PROTECTED]> wrote:
> Guess the anser there is I have no support. Thought you got support when > you purchase the product. > > > On Jan 22, 2008 11:46 AM, Sam Cayze <[EMAIL PROTECTED]> wrote: > > > > > https://mysupport.symantec.com/ is what I log into. > > > > Do you know if you have 'Essentials' or 'Platinum' support? > > > > > > Once you actually get someone in the SMSME Support Division, they are > > good. I have never talked to a bad rep there. Honest :) > > > > ------------------------------ > > *From:* Jeff Brown [mailto:[EMAIL PROTECTED] > > *Sent:* Tuesday, January 22, 2008 11:35 AM > > *To:* NT System Admin Issues > > *Subject:* help for symantec smtp spam filter > > > > > > Yeah, I made a mistake and spent money on a Symantec product. I'm > > going to tell all my account reps that if the EVER recommend a symantec > > product to me again I will never make another purchase from them. > > > > I have been trying for 2 hours to find a way to submit a support > > request, or better yet, get tech support on the phone. I am too ignorant to > > be helped, because I cannot find a way to get to the right place. > > > > Never mind that my company shelled out some $3,500 less than a year ago > > to purchase this product and I have a support logon to a site that offers NO > > help, no phone numbers to call and no way to submit email request for help. > > > > anyone here have a phone number or web-address or email address where I > > might get help. > > > > My 12 month contract on this product will end at the end of May this > > year. Guess what I'll be doing with this product at that time... > > > > > > > > > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
