I'd suggest your reseller needs to step up. Suggesting that this minor fiasco is giving you pause to consider your relationship with them and you are considering Dell might make them resolve the issue. Then again, it might not, and then you know what kind of vendor relationship you're really in.
On Tue, Dec 13, 2011 at 9:30 AM, Tom Miller <[email protected]> wrote: > Hi Folks, > > I need a some new switches to support a wireless architecture. I have > the HP 5500 series now (they were 3COM when I bought them, but HP now). > > I'm looking at Dell as an alternative. Dell can give me excellent > pricing. HP's products are fine, but I have an issue with just getting > support. My reseller sent me the wrong model, and months have gone by and > HP is putting up a fuss about returning it, even though it's still in > original packaging, never opened. I've tried to contact pre-sales without > much luck. I filled out a form on-line, ever got a response. Yesterday I > called and got hung up on twice and finally spoke to someone. > > Thoughts? Or just put up with HP and buy HP? > > Tom > > Confidentiality Notice: This e-mail message, including attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure, or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
