Agreed. Always give the vendor a chance to make it right. On Tue, Dec 13, 2011 at 12:32, Jonathan Link <[email protected]> wrote: > Maybe he should know, and he might try and make it right. At the very > least, you have nothing to lose by letting him know. And/or, if you're > getting a new reseller see if you can get help from them in returning it, > explaning the situation... > > On Tue, Dec 13, 2011 at 3:19 PM, Tom Miller <[email protected]> wrote: >> >> It was part my fault, part the resellers. The switch I ordered was from >> the 3COM line, and the reseller assumed (very wrongly) that the series in >> question is being retired by HP. It is not. So the reseller ordered the >> wrong switch and I caught it once I was about to sign the purchase order. >> >> But yes, I told the reseller of the error, and it's taking forever. I'll >> take blame, but I'm not cool with a simple return taking four month. I >> can't tell if this an HP or reseller issue, though. >> >> Little does the reseller know this is the *last* business he'll do with >> me. >> >> >>> <[email protected]> 12/13/2011 3:05 PM >>> >> I agree with Ben. I may have some issues with our reseller (usually bad >> quotes), CDW, but I've never had an issue with them refusing to issue an >> RMA. Switch-wise the only issue I had was when he quoted me a ProCurve and >> sent me a re-labeled 3com. >> >> > From: [email protected] >> > Date: Tue, 13 Dec 2011 14:38:53 -0500 >> > Subject: Re: Anyone using Dell switches >> > To: [email protected] >> > >> > On Tue, Dec 13, 2011 at 9:30 AM, Tom Miller <[email protected]> wrote: >> > > My reseller sent me the wrong model, and months have gone by >> > > and HP is putting up a fuss about returning it ... >> > >> > Why is that your problem and not the reseller's? >> > >> > Our reseller sends us the wrong model, the reseller takes it back >> > and sends us the right one. It's then the reseller's job to argue >> > with HP. Or not, either way, it's not my problem. >> > >> > Find a better reseller. >> > >> > -- Ben >> > >> > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> > >> > --- >> > To manage subscriptions click here: >> > http://lyris.sunbelt-software.com/read/my_forums/ >> > or send an email to [email protected] >> > with the body: unsubscribe ntsysadmin >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin >> >> >> Confidentiality Notice: This e-mail message, including attachments, is for >> the sole use of the intended recipient(s) and may contain confidential and >> privileged information. Any unauthorized review, use, disclosure, or >> distribution is prohibited. If you are not the intended recipient, please >> contact the sender by reply e-mail and destroy all copies of the original >> message. >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> >> >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ >> >> --- >> To manage subscriptions click here: >> http://lyris.sunbelt-software.com/read/my_forums/ >> or send an email to [email protected] >> with the body: unsubscribe ntsysadmin > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin
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