It was part my fault, part the resellers. The switch I ordered was from the 3COM line, and the reseller assumed (very wrongly) that the series in question is being retired by HP. It is not. So the reseller ordered the wrong switch and I caught it once I was about to sign the purchase order. But yes, I told the reseller of the error, and it's taking forever. I'll take blame, but I'm not cool with a simple return taking four month. I can't tell if this an HP or reseller issue, though. Little does the reseller know this is the *last* business he'll do with me.
>>> <[email protected]> 12/13/2011 3:05 PM >>> I agree with Ben. I may have some issues with our reseller (usually bad quotes), CDW, but I've never had an issue with them refusing to issue an RMA. Switch-wise the only issue I had was when he quoted me a ProCurve and sent me a re-labeled 3com. > From: [email protected] > Date: Tue, 13 Dec 2011 14:38:53 -0500 > Subject: Re: Anyone using Dell switches > To: [email protected] > > On Tue, Dec 13, 2011 at 9:30 AM, Tom Miller <[email protected]> wrote: > > My reseller sent me the wrong model, and months have gone by > > and HP is putting up a fuss about returning it ... > > Why is that your problem and not the reseller's? > > Our reseller sends us the wrong model, the reseller takes it back > and sends us the right one. It's then the reseller's job to argue > with HP. Or not, either way, it's not my problem. > > Find a better reseller. > > -- Ben > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
