Re: MagicJack

Don Kuhlman Fri, 09 Mar 2012 12:52:01 -0800

Thanks Don. Just saw this from earlier.

I tried once calling them (yes only once) and should try again. I was trying to get them to offer us a bundle (adding more TV and Phone service) to our Internet and basic cable TV package. I mentioned the current special and he said it's only for new customers. I went into a little loyal customer ran ;) and he said he understood, then suggested I cancel and come in as a new customer.

Recently, on another occasion, a guy was going through our neighborhood cold calling and knocking on doors to sell Comcast services. He left a flyer at the house, I called him, and he too said he couldn't help me unless I wanted to cancel my service(for a certain time) and become a "new" customer. I'm not going to cancel my high speed so that wasn't going to work.

Maybe I need some good negotiators :) to call them and get us a new deal...

Don K

From: "Guyer, Donald" <[email protected]>
To: NT System Admin Issues <[email protected]>
Sent: Friday, March 9, 2012 10:25 AM
Subject: RE: MagicJack

Don,

Comcast will normally give you what you want, if you tell them you are thinking about other vendors. Each year, when my yearly rate goes up (all 3 services), I call and get it lowered back down. Nuisance, but it’s worked for quite some time now.

BTW, I’ve often thought about dropping telco from them, but I would end up paying more than the bundle package we currently have, so I just leave it. We don’t even average 1 call a day with our land line.

Regards,

Don Guyer

Directory and Messaging Services
Catholic Health East, ITSS

From: Don Kuhlman [mailto:[email protected]]
Sent: Friday, March 09, 2012 10:10 AM
To: NT System Admin Issues
Subject: Re: MagicJack

FWIW, I've had Vonage for about 4 years or so. Originally had their unlimited $24.99 single line monthly plan that ended up costing about $28.00 per month after fees and taxes. I called and asked if there were discounts for paying in bulk. They said yes so I went with a 1 year contract which put it back to about $25.00 per month with all the taxes and fees in there.

The catch was that they automatically renew it. I didn't want them to, but they re-billed me for another year, we had a fight about it, and I had to settle with them for $140 for services they charged me. So I left them, lost my phone number and had no service for a few months while I was shopping around (AT&T, Comcast package, etc.).

No one seemed to be able to come close so I went back to Vonage. This time I got their basic $14.99 / month package that has about 300 minutes monthly. They sent me a new box and the monthly charges are about $17.00 after fees.

The fax seems to work better than it did with the old box I had which sounds like the QOS is on the newer hardware. It didn't work very well with the older box.

I'm still trying to see about getting Comcast for the Internet, TV, and phone (Midwest market), but they tell me their specials are only for "NEW" customers. That really blows my mind, because I've had their Internet and basic TV for almost 9 years. You would think they would want to keep loyal customers and offer some incentives, but they don't. The sales guy said to cancel your service, and then you can come back as a "new" customer.

Don K

From: N Parr <[email protected]>
To: NT System Admin Issues <[email protected]>
Sent: Friday, March 9, 2012 8:35 AM
Subject: RE: MagicJack

I've done quite a bit of research on fax/modem capabilities of VOIP services. I was trying to find a solution that would give me a analog line at a piece of equipment that had a modem for tech support to dial in to. From what I can tell Vonage is the only service that a fax line works well with and is somewhat supported. All the others are a cr@p shoot and if you can connect will be flaky and almost unusable speeds. According to what I read Vonage works because they do QOS on the device itself.

From: Senter, John [mailto:[email protected]]
Sent: Friday, March 09, 2012 8:18 AM
To: NT System Admin Issues
Subject: RE: MagicJack

I was also thinking of switching from Vonage to Magicjack because they keep going up with fees and increases. Have you tested faxing yet? I do not fax a lot, but with Vonage it has not been an issue, but reading the post it looks like MJ may not be as reliable for multi-page faxing.

From: Christopher Bodnar [mailto:[email protected]]
Sent: Thursday, March 08, 2012 2:56 PM
To: NT System Admin Issues
Subject: OT: MagicJack

I switched over to MagicJack, got my existing number ported. All went well. No complaints. Can anyone confirm that there are no hidden monthly taxes or fees? I switched from Ooma because of that, and as far as I was able to tell there shouldn't be any.

Thanks

Christopher Bodnar
Enterprise Achitect I, Corporate Office of Technology

Tel 610-807-6459
3900 Burgess Place, Bethlehem, PA 18017
[email protected]

The Guardian Life Insurance Company of America

www.guardianlife.com

----------------------------------------- This message, and any attachments to it, may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are notified that any use, dissemination, distribution, copying, or communication of this message is strictly prohibited. If you have received this message in error, please notify the sender immediately by return e-mail and delete the message and any attachments. Thank you.

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~

---
To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/
or send an email to [email protected]
with the body: unsubscribe ntsysadmin

Confidentiality Notice:
This e-mail, including any attachments is the
property of Catholic Health East and is intended
for the sole use of the intended recipient(s).
It may contain information that is privileged and
confidential. Any unauthorized review, use,
disclosure, or distribution is prohibited. If you are
not the intended recipient, please delete this message, and
reply to the sender regarding the error in a separate email.

Re: MagicJack

Reply via email to