Thanks. I"ll keep that one in mind as well. J So far it looks like ShowMyPC will do what I need.
John-AldrichTile-Tools From: James Kerr [mailto:[email protected]] Sent: Monday, June 21, 2010 4:52 PM To: NT System Admin Issues Subject: Re: Gotoassist vs LogMeIn In a pinch teamviewer is good. You just tell them to go to the site, it installs an activex or something like that then they get a number, you download the activex on your PC and input the number and you connect to their PC. ----- Original Message ----- From: John Aldrich <mailto:[email protected]> To: NT System Admin Issues <mailto:[email protected]> Sent: Monday, June 21, 2010 4:32 PM Subject: RE: Gotoassist vs LogMeIn Thanks. I don't plan on doing regular connection to remote users' PCs, but there are times (such as one case recently where the user was having problems with Outlook) where you are really ham-strung because you can't see what the remote user is seeing. I'll look at showmypc. John-AldrichTile-Tools From: Jay Dale [mailto:[email protected]] Sent: Monday, June 21, 2010 4:21 PM To: NT System Admin Issues Subject: RE: Gotoassist vs LogMeIn I purchased one license of Logmein Pro to put on my home PC, which then allowed me to put Logmein Free on my clients PC's (with their permission, of course). This gave me full access at any time. Showmypc works in a pinch, but if it is going to be a regular or daily task, I would go the Logmein route. Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Email: [email protected] Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. From: John Aldrich [mailto:[email protected]] Sent: Monday, June 21, 2010 3:15 PM To: NT System Admin Issues Subject: Gotoassist vs LogMeIn Hey, guys. since I'm having to support remote users by phone, I thought I might be able to do a better job if I had some sort of way to log into the user's computer from remote. Since I'm behind a firewall and some users may be behind a router, I figure something like GoToAssist or LogMeIn Rescue might be the answer. It looks like GTA is less expensive than LMIR. Any thoughts as to which would be the better option for a single tech to support lots of remote users? John-AldrichTile-Tools ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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