TeamViewer is my favorite for on-demand type remote access. The client only needs to run a small executable - no installation required - and provide the machine code and password and you're in! It's the most responsive tool I've found and even let's you reboot and reconnect in safe mode - ideal for malware cleaning.
TeamViewer is free for non-commercial use; $700 one-time fee for a single admin with unlimited connections. Die dulci fruere! Roger Wright ___ On Mon, Jun 21, 2010 at 4:52 PM, James Kerr <[email protected]> wrote: > In a pinch teamviewer is good. You just tell them to go to the site, it > installs an activex or something like that then they get a number, you > download the activex on your PC and input the number and you connect to > their PC. > > ----- Original Message ----- > *From:* John Aldrich <[email protected]> > *To:* NT System Admin Issues <[email protected]> > *Sent:* Monday, June 21, 2010 4:32 PM > *Subject:* RE: Gotoassist vs LogMeIn > > Thanks. I don’t plan on doing regular connection to remote users’ PCs, > but there are times (such as one case recently where the user was having > problems with Outlook) where you are really ham-strung because you can’t * > see* what the remote user is seeing. I’ll look at showmypc. > > > > [image: John-Aldrich][image: Tile-Tools] > > > > *From:* Jay Dale [mailto:[email protected]] > *Sent:* Monday, June 21, 2010 4:21 PM > *To:* NT System Admin Issues > *Subject:* RE: Gotoassist vs LogMeIn > > > > I purchased one license of Logmein Pro to put on my home PC, which then > allowed me to put Logmein Free on my clients PC’s (with their permission, of > course). This gave me full access at any time. > > > > Showmypc works in a pinch, but if it is going to be a regular or daily > task, I would go the Logmein route. > > > > *Jay Dale* > > I.T. Manager, 3GiG > > Mobile: 713.299.2541 > > Email: [email protected] > > > > Confidentiality Notice: This e-mail, including any attached files, may > contain confidential and/or privileged information for the sole use of the > intended recipient. If you are not the intended recipient, you are hereby > notified that any review, dissemination or copying of this e-mail and > attachments, if any, or the information contained herein, is strictly > prohibited. If you are not the intended recipient (or authorized to receive > information for the intended recipient), please contact the sender by reply > e-mail and delete all copies of this message. > > > > > > *From:* John Aldrich [mailto:[email protected]] > *Sent:* Monday, June 21, 2010 3:15 PM > *To:* NT System Admin Issues > *Subject:* Gotoassist vs LogMeIn > > > > Hey, guys… since I’m having to support remote users by phone, I thought I > might be able to do a better job if I had some sort of way to log into the > user’s computer from remote. Since I’m behind a firewall and some users may > be behind a router, I figure something like GoToAssist or LogMeIn Rescue > might be the answer. It looks like GTA is less expensive than LMIR. Any > thoughts as to which would be the better option for a single tech to support > lots of remote users? > > > > [image: John-Aldrich][image: Tile-Tools] > > > > > > > > > > > > > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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