Hi all, thought I'd chuck in my two cents' worth here. This isn't about making money by forcing every customer to buy a paper bill - it's about removing the paper bill altogether.
Customers can see their bill for free on the website. Every customer will receive either an email alert or a TXT that includes how much the bill is for and when it's due (the most a lot of our customers want) and the website will store your bills for 13 months so you can go back and check and print out just the one you need should the need arise. As someone's noted, we were printing thousands of bills a month (we have more than 2 million customers these days in both fixed and mobile) and that's a lot of printing and a lot of cost. We moved to online billing some time ago but there's a hard core of customers who haven't stopped their paper bills: this will force the issue for them. Legally speaking, yes it's fine. We checked. Our fixed line business (formerly Ihug) has been doing this for some time and charging customers who want to continue to receive a paper bill. Hope that helps Cheers Paul Brislen Vodafone external communications manager --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [EMAIL PROTECTED] -~----------~----~----~----~------~----~------~--~---
