Hi Paul,

Thanks for replying to this thread.

On Tue, Oct 21, 2008 at 2:47 PM, Paul Brislen <[EMAIL PROTECTED]> wrote:
>
> Hi all, thought I'd chuck in my two cents' worth here.
>
> This isn't about making money

No, I would say it's about saving money.  I have no problem with that
however and think that as a business it's a good thing.

> by forcing every customer to buy a paper
> bill - it's about removing the paper bill altogether.

I have no problem with that at all.  I'm curious about the validity of
not actually sending any kind of invoice at all.  I see you address
this further below.

> Customers can see their bill for free on the website. Every customer
> will receive either an email alert or a TXT that includes how much the

Can the system be set up to include the invoice (either PDF, PDF, txt,
or in the e-mail body) with the e-mail alert?  This would solve every
issue I have with the new system.

> bill is for and when it's due (the most a lot of our customers want)
> and the website will store your bills for 13 months so you can go back
> and check and print out just the one you need should the need arise.
>
> As someone's noted, we were printing thousands of bills a month (we
> have more than 2 million customers these days in both fixed and
> mobile) and that's a lot of printing and a lot of cost. We moved to
> online billing some time ago but there's a hard core of customers who
> haven't stopped their paper bills: this will force the issue for them.
>
> Legally speaking, yes it's fine. We checked. Our fixed line business

Can you hunt out a link on an authoritative site (IRD?) that backs
this up and post it here?

-- 
Regards
Gold
Evolved Development                                      +64 21 248-4653
http://evolved.net.nz/                               [EMAIL PROTECTED]

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