Trevor makes a good suggestion below. I have seen several complaints along these lines below, and I will be happy to compile them and attempt to get a resolution of the issue with OAR.
In order to do this, I will need details: can those who have experienced this problem with OAR, please contact me directly via email - [email protected] - and give me the details of their contracts, amounts etc. I will then follow up with OAR directly and report back on the progress. The more complaints I have the better! Regards Justin -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Trevor Hughes Sent: 06 November 2009 10:41 AM To: [email protected] Subject: [obsnw] Re: Filing police report against Observatory armed response On Fri, Nov 6, 2009 at 10:21 AM, Evelyn <[email protected]> wrote: > > I have been having a similar problem with OAR. I sent notice of > cancellation in August, they have continued to debit my bank account > in Sept, Oct and Nov, plus they have now billed me for a full year's > subscription because they say that the contract states that one can > only cancel 2 months prior to the anniversary date of the contract - > i.e one has the opportunity to cancel only ONCE A YEAR!! I cannot > imagine that this is legal - anyone have any advice? Same advice as I gave before - get your bank to reverse the transactions for a start and have report them to their bank. Sounds very impropitious what they are doing and might well contravene a whole lot of banking regualtions. But the only way to permanently be sure they will not debit you again is to close your account - a fight I have had with my bank. Standard Bank will happily reverser transactions on my order but they work on amount and not creditir name so I can give them a standing order to reverse all payments of say R231.89 but let my service provider change the amount and it slips through and you have to manually request the reversal. Try the banking ombudsman and PSIRA since there is already a case against them. Finally Justin Ashley is the ONW rep for security companies and if all complaints are sent to him they can be presented en masse to OAR If that ll fails go throw eggs at their shopfroint window - night make you feel a little bit better ;) Trev --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "The Observatory Neighbourhood watch" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/obsnw?hl=en -~----------~----~----~----~------~----~------~--~---
