On Tue, Aug 23, 2011 at 5:32 AM, Jean Weber <[email protected]> wrote: > When users see what looks like an email address in the context of "support", > they typically think it is a help desk, not a mailing list (and they may not > even know what a mailing list is). A forum is not going to be mistaken for a > "help desk" email address. So I think Terry and others are correct that we > could dispense with providing an equivalent to the users list at OOo. > > --Jean
That is a good point, one I had not thought of. We need to remember that the average user seeking support is not an email power user. They are not a master of mailing lists, inbox filters/rules, etc. This is also probably true of some of the volunteers who wish to help support users.
