On Tue, 2011-08-23 at 07:57 -0400, Rob Weir wrote: > On Tue, Aug 23, 2011 at 5:32 AM, Jean Weber <[email protected]> wrote: > > When users see what looks like an email address in the context of > > "support", they typically think it is a help desk, not a mailing list (and > > they may not even know what a mailing list is). A forum is not going to be > > mistaken for a "help desk" email address. So I think Terry and others are > > correct that we could dispense with providing an equivalent to the users > > list at OOo. > > > > --Jean > > That is a good point, one I had not thought of. > > We need to remember that the average user seeking support is not an > email power user. They are not a master of mailing lists, inbox > filters/rules, etc. This is also probably true of some of the > volunteers who wish to help support users.
Many of the people who have helped a lot on the user guides are definitely not email power users. Indeed, I am certainly not in the email power user category myself. For example, despite many years on email and mailing lists, I only learned about threading a year or so ago. :-) --Jean
