On Tue, 2011-08-23 at 09:39 -0400, Rob Weir wrote: > On Tue, Aug 23, 2011 at 9:29 AM, Eike Rathke <[email protected]> wrote: > > Hi Marcus, > > > > On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote: > > > >> And very often they write to the list but aren't subscribed. So they > >> don't get the answer unless someone is CC'ing them. > > > > That actually is a failure of how the list is setup when it has Reply-To > > pointing to the mailing list address (AKA Reply-To mangling). Without > > Reply-To a Reply-All goes to the sender and the mailing list. > > > >> In a forum all in one place. You can search, write and can get > >> answers. It's up to us if a subscription is needed. It would work > >> without. > >> > >> Furthermore, I don't think that mailing lists are common for the > >> average user. But forums are. > > > > Mailing lists are much more accepted by those who actually help because > > handling is much easier than any web forum. You can setup your own > > scoring, flags, delete unimportant stuff in your personal archive and so > > on. To get the best of both worlds best would be a forum gated to > > a mailing list and vice versa. Searching the mailing list would also be > > possible at mail-archive.com, or gmane.. > > > >> >What if we just had support forums, but no users list? Would we miss > >> >anything? Would users? Note that phpBB forums allow a person to > >> >subscribe to a forum or a topic, so those who want to receive emails > >> >can. But they would need to go back to the forum website to respond. > > > > And that just sucks. > > > >> I don't think that we or the users would miss anything because there > >> is no chance to miss something as the communitation method is not > >> existing. > > > > Well, I try to avoid forums whenever possible. > > > > I can see the arguments either way. What I don't see is an argument > for doing it both ways. Dividing the attention of the volunteers > providing support and the users looking for support will help no one. > > Do we have any rough stats for the relative traffic on the user list > versus the support forums? Not now, but when 3.3 first came out. Was > one getting much more use?
None that are particularly current. In the past myself and Terry have done a few of these. I can try to dig them up, but they are years old. I'm digging for those old numbers - so far I found this old analysis Terry did on oooForum traffic back in 2007. http://wiki.services.openoffice.org/wiki/User:DrewJensen/why_why There are some old analysis that I did on mailing list traffic, but they are gone from my local disc, should be in the mail archive - haven't found them via search yet...still looking, I'll find them. Did find this so far http://ux.openoffice.org/reports/2007/website/gmanetraffic.html more to come, //drew
