Hi Rob, On Tuesday, 2011-08-23 09:39:02 -0400, Rob Weir wrote:
> >> >What if we just had support forums, but no users list? Would we miss > >> >anything? Would users? Note that phpBB forums allow a person to > >> >subscribe to a forum or a topic, so those who want to receive emails > >> >can. But they would need to go back to the forum website to respond. > > > > And that just sucks. > > > >> I don't think that we or the users would miss anything because there > >> is no chance to miss something as the communitation method is not > >> existing. > > > > Well, I try to avoid forums whenever possible. > > > > I can see the arguments either way. What I don't see is an argument > for doing it both ways. Dividing the attention of the volunteers > providing support and the users looking for support will help no one. I was imagining an approach where both ways are available simultaneously in a synchronized way. Which your proposal of a next-gen support platform seems to support, have the same data accessible by various different means. Eike -- PGP/OpenPGP/GnuPG encrypted mail preferred in all private communication. Key ID: 0x293C05FD - 997A 4C60 CE41 0149 0DB3 9E96 2F1A D073 293C 05FD
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