Am 08/23/2011 03:29 PM, schrieb Eike Rathke:
Hi Marcus,
On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote:
And very often they write to the list but aren't subscribed. So they
don't get the answer unless someone is CC'ing them.
That actually is a failure of how the list is setup when it has Reply-To
pointing to the mailing list address (AKA Reply-To mangling). Without
Reply-To a Reply-All goes to the sender and the mailing list.
Maybe, but they are still not subscribed. So the moderator has to let
the posts through; again and again until the user is subscribed.
In a forum all in one place. You can search, write and can get
answers. It's up to us if a subscription is needed. It would work
without.
Furthermore, I don't think that mailing lists are common for the
average user. But forums are.
Mailing lists are much more accepted by those who actually help because
handling is much easier than any web forum. You can setup your own
scoring, flags, delete unimportant stuff in your personal archive and so
on. To get the best of both worlds best would be a forum gated to
a mailing list and vice versa. Searching the mailing list would also be
possible at mail-archive.com, or gmane..
Not before they got to know how this is working. In a forum it is
obvious. All is in one place.
What if we just had support forums, but no users list? Would we miss
anything? Would users? Note that phpBB forums allow a person to
subscribe to a forum or a topic, so those who want to receive emails
can. But they would need to go back to the forum website to respond.
And that just sucks.
I don't think that we or the users would miss anything because there
is no chance to miss something as the communitation method is not
existing.
Well, I try to avoid forums whenever possible.
And there are users that try to avoid mailing lists. ;-)
At the end it seems the best solution is still to go 2 ways: ML and forum.
Marcus
