+1 There is no one-size fits all here. We should have the list and the forum. They are not redundant. Some people will use both.
- Dennis -----Original Message----- From: Marcus (OOo) [mailto:[email protected]] Sent: Tuesday, August 23, 2011 07:05 To: [email protected] Subject: Re: [email protected] [Was: Re: [Discussion] [email protected]] Am 08/23/2011 03:29 PM, schrieb Eike Rathke: > Hi Marcus, > > On Tuesday, 2011-08-23 11:11:35 +0200, Marcus (OOo) wrote: > >> And very often they write to the list but aren't subscribed. So they >> don't get the answer unless someone is CC'ing them. > > That actually is a failure of how the list is setup when it has Reply-To > pointing to the mailing list address (AKA Reply-To mangling). Without > Reply-To a Reply-All goes to the sender and the mailing list. Maybe, but they are still not subscribed. So the moderator has to let the posts through; again and again until the user is subscribed. >> In a forum all in one place. You can search, write and can get >> answers. It's up to us if a subscription is needed. It would work >> without. >> >> Furthermore, I don't think that mailing lists are common for the >> average user. But forums are. > > Mailing lists are much more accepted by those who actually help because > handling is much easier than any web forum. You can setup your own > scoring, flags, delete unimportant stuff in your personal archive and so > on. To get the best of both worlds best would be a forum gated to > a mailing list and vice versa. Searching the mailing list would also be > possible at mail-archive.com, or gmane.. Not before they got to know how this is working. In a forum it is obvious. All is in one place. >>> What if we just had support forums, but no users list? Would we miss >>> anything? Would users? Note that phpBB forums allow a person to >>> subscribe to a forum or a topic, so those who want to receive emails >>> can. But they would need to go back to the forum website to respond. > > And that just sucks. > >> I don't think that we or the users would miss anything because there >> is no chance to miss something as the communitation method is not >> existing. > > Well, I try to avoid forums whenever possible. And there are users that try to avoid mailing lists. ;-) At the end it seems the best solution is still to go 2 ways: ML and forum. Marcus
