On 23/08/2011 Andy Brown wrote:
I say that we have to support our users, be it by ML, or forum. I prefer mailing list but also realize that others prefer forums. I do use both since I want to help users.
Right. I do the same, and established community channels should be preserved, as well as differences among the various communities: for example, the Italian community uses a users mailing list with more than 400 subscribers, a forum and a newsgroup (this one is outside the OpenOffice.org infrastructure). While this solution is technically redundant, it is the best when one takes into account the inclinations of people who ask and people who answer.
By the way, we considered automated gateways but in the end it is more complex than it seems, since the way you communicate depends on the platform too (it would be odd to receive an e-mail having only a couple emoticons as body, while this happens often in forums).
This road is getting old. We have already discussed this, back in June. I saw the same old discussion on the LibO list last year.
I absolutely agree. Regards, Andrea.
