On 14 Mar 2012, at 00:07, drew wrote: > On Tue, 2012-03-13 at 17:53 -0600, Larry Gusaas wrote: >> On 2012-03-13 3:38 PM Ariel Constenla-Haile wrote: >>> all the 6th point "Where can I get updates to the copy of OpenOffice.org >>> that I am running?" sounds like FUD. >> >> That is a very common question on the user forum and support lists. It >> deserves an answer > > They have always had an answer available - there are some folks that for > whatever reason will not accept the answer ( for some they want a hard > date for a release, and that is not available).
Writing it down clearly, calmly and factually in an FAQ makes it both more final and easier to accept. That helps build trust while also answering questions. I like this (developer-focussed by generally applicable) FAQ FAQ: http://rich-sands.com/the-faq-faq/ S.
