I really don't think that is the issue. I believe my management has more
then enough confidence in me. However, they have very little confidence
in Oracle support. She was going from past experience. Right now we are
having an Oracle issue that Oracle is trying to push off to us. Apparently,
with Gold support you get an Oracle consultant who is dedicated to your site
and will actually push Oracle to get a resolution. As well, we are supposed
to be able to get credits for downtime if its an Oracle issue. For every
hour
we are down here its a $1 million loss. Oracle runs pretty much all our
critical apps.
-----Original Message-----
Sent: Thursday, May 10, 2001 10:35 AM
To: Kimberly Smith; Multiple recipients of list ORACLE-L
Kim,
I have not seen a reason to get GOLD support from Oracle. Unless you've
got
a boss who doubts your capabilities. Sounds like time to brush off the
resume!!
Dick Goulet
____________________Reply Separator____________________
Author: Kimberly Smith <[EMAIL PROTECTED]>
Date: 5/10/2001 9:16 AM
My manager is thinking of moving us up to Gold support. Does anyone out
there have it and if so could you give me you general impression on having
that over Silver. She says that at sites she used to work at it means
having a dedicated resource on site. Their phone support for SEV1 calls is
basically sucks unless you hit the day shift.
________________________________
Kimberly Smith
Database Administrator
EDS - Fujitsu/GMD
Phone: (503) 669-6050
Fax : (503) 669-5705
Email : [EMAIL PROTECTED]
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