I am confused now, I thought Oracle was "rolling up" the support costs into
the license cost calculations now that they discontinued the Bronze, Silver,
Gold support options.
This is like income tax forms! Why can't they just create an income tax
form that is only half a page long! I can't believe that politicians never
promise this during election campaigns, you would think that would be a sure
ticket to being elected.
Likewise with Oracle, and other vendors - why complicate things needlessly?
Life is bad enough as it is, why try to mess things up for other people even
more.
Regards,
Patrice Boivin
Systems Analyst (Oracle Certified DBA)
Systems Admin & Operations | Admin. et Exploit. des systèmes
Technology Services | Services technologiques
Informatics Branch | Direction de l'informatique
Maritimes Region, DFO | Région des Maritimes, MPO
E-Mail: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
-----Original Message-----
From: Rachel Carmichael [SMTP:[EMAIL PROTECTED]]
Sent: Friday, May 11, 2001 11:21 AM
To: Multiple recipients of list ORACLE-L
Subject: RE: RE: Silver vs. Gold support
so the support bill we just paid should get refunded because it was
for
Silver Support which no longer exists? and I pay for support but
they
desupport the products I have paid support for, and instead of
giving me the
new software release so that the support I paid for is still
relevant, they
will charge me for the update. And not give me a prorated refund.
Ya know, if I'm gonna get screwed I'd at least like to enjoy it
>From: "Eric D. Pierce" <[EMAIL PROTECTED]>
>Reply-To: [EMAIL PROTECTED]
>To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
>Subject: RE: RE: Silver vs. Gold support
>Date: Thu, 10 May 2001 13:17:06 -0800
>
>Apparently now "Bronze/Silver" is just called "Product
>Support", and "Gold" is called "Premium". All 24x7.
>
>Upgrades have been split off.
>
>Of course now Metalink has to also be renamed (Oracle Ink9i, or
>OInk9i?) since there is no more "Metal", right. :)
>
>
>http://www.oracle.com/support/index.html?support_ebus.html
>
>---excerpt---
>
>...
> "Oracle Support is leveraging the power of the Internet
> to deliver simpler and sharply focused support services,
> while making their purchase faster and easier. To
> facilitate web-based transactions, Product Support is
> now priced as a percentage of list license price.
> [7% of license cost (annual?)]
> Additionally, software updates can be purchased separately
> on a subscription basis,
> [15% of license cost, annual]
> and our OracleBRONZE and OracleSILVER services have been
> consolidated into a single 24 x7 technical assistance
> service and removed from the price list. OracleGOLD,
> OracleLifecycle and our Oracle Expertise service
> capabilities are now offered within the Premium Support
> menu. "
>
>...
>
>---end---
>
>
>--
>Please see the official ORACLE-L FAQ: http://www.orafaq.com
>--
>Author: Eric D. Pierce
> INET: [EMAIL PROTECTED]
>
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Author: Rachel Carmichael
INET: [EMAIL PROTECTED]
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Author: Boivin, Patrice J
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