Apparently now "Bronze/Silver" is just called "Product
Support", and "Gold" is called "Premium". All 24x7.
Upgrades have been split off.
Of course now Metalink has to also be renamed (Oracle Ink9i, or
OInk9i?) since there is no more "Metal", right. :)
http://www.oracle.com/support/index.html?support_ebus.html
---excerpt---
...
"Oracle Support is leveraging the power of the Internet
to deliver simpler and sharply focused support services,
while making their purchase faster and easier. To
facilitate web-based transactions, Product Support is
now priced as a percentage of list license price.
[7% of license cost (annual?)]
Additionally, software updates can be purchased separately
on a subscription basis,
[15% of license cost, annual]
and our OracleBRONZE and OracleSILVER services have been
consolidated into a single 24 x7 technical assistance
service and removed from the price list. OracleGOLD,
OracleLifecycle and our Oracle Expertise service
capabilities are now offered within the Premium Support
menu. "
...
---end---
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