so the support bill we just paid should get refunded because it was for
Silver Support which no longer exists? and I pay for support but they
desupport the products I have paid support for, and instead of giving me the
new software release so that the support I paid for is still relevant, they
will charge me for the update. And not give me a prorated refund.
Ya know, if I'm gonna get screwed I'd at least like to enjoy it
>From: "Eric D. Pierce" <[EMAIL PROTECTED]>
>Reply-To: [EMAIL PROTECTED]
>To: Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
>Subject: RE: RE: Silver vs. Gold support
>Date: Thu, 10 May 2001 13:17:06 -0800
>
>Apparently now "Bronze/Silver" is just called "Product
>Support", and "Gold" is called "Premium". All 24x7.
>
>Upgrades have been split off.
>
>Of course now Metalink has to also be renamed (Oracle Ink9i, or
>OInk9i?) since there is no more "Metal", right. :)
>
>
>http://www.oracle.com/support/index.html?support_ebus.html
>
>---excerpt---
>
>...
> "Oracle Support is leveraging the power of the Internet
> to deliver simpler and sharply focused support services,
> while making their purchase faster and easier. To
> facilitate web-based transactions, Product Support is
> now priced as a percentage of list license price.
> [7% of license cost (annual?)]
> Additionally, software updates can be purchased separately
> on a subscription basis,
> [15% of license cost, annual]
> and our OracleBRONZE and OracleSILVER services have been
> consolidated into a single 24 x7 technical assistance
> service and removed from the price list. OracleGOLD,
> OracleLifecycle and our Oracle Expertise service
> capabilities are now offered within the Premium Support
> menu. "
>
>...
>
>---end---
>
>
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>Please see the official ORACLE-L FAQ: http://www.orafaq.com
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>Author: Eric D. Pierce
> INET: [EMAIL PROTECTED]
>
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