Hi
Is metalink available under 'bronze' support?
How do u live 'with bugs' without metalink support?
Thanks
------------- Original Message --------------
"Cale, Rick T (Richard)" <[EMAIL PROTECTED]> wrote:
To:Multiple recipients of list ORACLE-L <[EMAIL PROTECTED]>
From:"Cale, Rick T (Richard)" <[EMAIL PROTECTED]>
Date:Thu, 10 May 2001 11:35:31 -0800
Subject:RE: Silver vs. Gold support
We still have Bronze support which you can no longer get but we would not
even consider upgrading to
Gold because their phone support is not very good at all. There are too many
resources available where
you can actually get a correct answer much sooner.
Rick
-----Original Message-----
Sent: Thursday, May 10, 2001 2:39 PM
To: Multiple recipients of list ORACLE-L
Kim,
I have not seen a reason to get GOLD support from Oracle. Unless you've
got
a boss who doubts your capabilities. Sounds like time to brush off the
resume!!
Dick Goulet
____________________Reply Separator____________________
Author: Kimberly Smith <[EMAIL PROTECTED]>
Date: 5/10/2001 9:16 AM
My manager is thinking of moving us up to Gold support. Does anyone out
there have it and if so could you give me you general impression on having
that over Silver. She says that at sites she used to work at it means
having a dedicated resource on site. Their phone support for SEV1 calls is
basically sucks unless you hit the day shift.
________________________________
Kimberly Smith
Database Administrator
EDS - Fujitsu/GMD
Phone: (503) 669-6050
Fax : (503) 669-5705
Email : [EMAIL PROTECTED]
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Author: Cale, Rick T (Richard)
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_____________________________________________________
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