FOR YOUR INFORMATION
ESIS and EPFAL are now part of Logica. The Internet email addresses of the staff has
changed to the following - [EMAIL PROTECTED] eg [EMAIL PROTECTED] Emails
using the old format will continue to be delivered until 30th June 2001.
I have worked on 3 sites with Gold support and I have never noticed any
difference between those and the Silver support sites. I believe that Oracle
provide analysis of no of calls opened, closed, outstanding and by person on
a monthly or quarterly basis for those on Gold support. Being on the sharp
end I have never been thankful for Gold support and it certainly costs a lot
more.
John
-----Original Message-----
From: Kimberly Smith
[mailto:[EMAIL PROTECTED]]
Sent: 10 May 2001 18:16
To: Multiple recipients of list ORACLE-L
Subject: Silver vs. Gold support
My manager is thinking of moving us up to Gold support.
Does anyone out
there have it and if so could you give me you general
impression on having
that over Silver. She says that at sites she used to work
at it means
having a dedicated resource on site. Their phone support
for SEV1 calls is
basically sucks unless you hit the day shift.
________________________________
Kimberly Smith
Database Administrator
EDS - Fujitsu/GMD
Phone: (503) 669-6050
Fax : (503) 669-5705
Email : [EMAIL PROTECTED]
--
Please see the official ORACLE-L FAQ: http://www.orafaq.com
--
Author: Kimberly Smith
INET: [EMAIL PROTECTED]
Fat City Network Services -- (858) 538-5051 FAX: (858)
538-5051
San Diego, California -- Public Internet access /
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--
Author: Hallas, John
INET: [EMAIL PROTECTED]
Fat City Network Services -- (858) 538-5051 FAX: (858) 538-5051
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